2025 SUBARU Outback

What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment system, which includes control of driving features, displayed pop-up ads for SiriusXM satellite radio while in motion, obscuring other information How was your safety or the safety of others put at risk? Unwanted and distracting information obscured control of vehicle functions while in motion Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, dealers are widely aware this is happening Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

I am submitting a safety complaint regarding my Subaru vehicle’s infotainment system. The system displays unsolicited, full-screen SiriusXM promotional pop-ups while the vehicle is in motion. These ads override the current display without warning. Most recently, a SiriusXM trial offer appeared and took over my entire screen while I was driving over 60 mph on the highway at night. The sudden change in brightness and the complete obstruction of the display were extremely distracting. It required my attention to dismiss, creating a dangerous situation at high speed. This is not a one-time occurrence. These ads have appeared multiple times, and I have no option to permanently disable them. I did not consent to advertising in my vehicle, much less advertising that interrupts the display while driving. A vehicle’s infotainment system should never display promotional content that interferes with safe operation, especially while in motion. This behavior poses a clear distraction risk and compromises driver safety. I am requesting that the NHTSA investigate this issue, as manufacturers should not be pushing advertisements that override critical vehicle interfaces during active driving. Thank you for your attention to this matter.

unprompted intermittently while operating the vehicle pop up advertisements will appear on the infotainment system advertising sirius xm radio. this is very distracting as it requires focus to be taken off of the road to bypass the ad to return to normal radio screen functions

While driving, the vehicle's infotainment system becomes unusable due to a pop-up ad for Sirius XM satellite radio. All vehicle settings, including safety settings, automatic braking, and other driving assistance settings, are all controlled by the vehicle's infotainment display. Additionally, the infotainment unit displays maps and navigation tools that assist the driver. I believe it is a safety defect to have these pop-up messages display while operating the vehicle because it prevents the driver from accessing the controls through the infotainment display without first interacting with the advertisement.

See attached document for complaint.

Windshield made a very loud bang noise as if something hit it but nothing was observed to hit. After arriving home, I inspected the windshield and discovered a 4 inch straight hairline horizontal crack with no sign of debris impact (no chip, scratch, etc). Safelite inspected it and says it is a stress crack, not caused by debris impact. After doing some research, apparently Subaru has a long history (10+ years) of poor glass quality to include a settled class-action lawsuit, and has not fixed the glass-quality problem. This is a safety issue because sudden glass cracking while driving can be a huge distraction to the driver, reduces structural integrity of the windshield, can impair forward visibility, and in severe cases could lead to shattering with glass fragmenting into vehicle. Loss of vehicle control could result with this issue.

The contact owns a 2025 Subaru Outback. The contact stated that while driving at an undisclosed speed at night, the low beam headlights failed to illuminate the road ahead while going uphill or downhill. The contact had to activate the high beam headlights. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71.

The headlights ... and: and; yes it is available for inspection at any time, preferably at night!!! If you look at the photos attached you can see when headlights are on there is little or no visibility and what you see is what appears to be like a black line. We live in a very rural area and can not see at night with these headlights. So I would say we and the other vehicles on the road are at great risk. We did take vehicle right back to dealer the following day, they informed me that this has been a known problem on these cars and that I should just drive with my high beams. Not a solution!! I do not want to blind other cars coming at me. Not inspected by anyone except dealership. There were no warnings about this problem, and; I was very much shocked and disappointed that the dealership was aware of this issue. They appeared the first time I drove at night and needed head lights on!