2023 SUBARU Outback

The contact owns a 2023 Subaru Outback. The contact stated that while walking around the vehicle attempting to put her husband in the passenger seat, the hatchback opened independently, and they both got pushed independently from the vehicle on the ground from the impact. The contact mentioned by the standers came out of the office to check on them and called 911 immediately. The contact stated that she sustained injuries to the knee and left shoulder, and her husband sustained injuries from the left elbow to the arm. Medical attention was required, and they were transported to the ER by ambulance. The contact stated that a police report was not filed. The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 23,000.

I have had no working SOS safety button in case of a crash despite having a 3 year plan. This started after a Starlink update failed to load to this date. I took it to the dealer and my software was found to be up to date and I was told not a Subaru problem for months. I wrote to Subura America and told not to take the car in as no fix but any day but never came. I am to renew the Safety and Security on 12-12-2025 but I do not want to pay for an SOS safety alert that does not work. My Subaru told me that I was at fault for failing to take my car in for repair and stated they would cancel both safety and security plans, I repsonded by hanging up. I called Subaru American who did not respond. My 2023 Subaru Outback has 9000 miles. I am [XXX] old and disabled with a serious hip issue and a victim from another party of a HIPPA cyberattack when the government was closed. I assume your the Department of Transsportation does not care either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2023 Subaru Outback Wilderness experienced multiple complete failures to start over a 2-day period at 51,930 miles, creating significant safety risks and stranding situations.Component Failure: Battery system (SOA821B700, 620 CCA) failed to maintain charge when vehicle parked/off. Component replaced and available for inspection if retrieved from disposal. What Happened: Vehicle experienced repeated failure-to-start episodes over 2 consecutive days at 51,930 miles. While jump-startable, battery would not maintain charge for restart after any parking period. No warning lamps or messages preceded failures. Safety Risks: Created dangerous stranding situations in potentially unsafe locations. Loss of ability to restart in emergencies, failure of electrical systems (lights/hazards), risk of accidents when unable to restart in traffic situations. Professional Confirmation: Independent automotive shops tested battery/alternator systems confirming battery not holding charge per Subaru specifications, indicating systemic electrical drain issue. Manufacturer Inspection: Subaru dealer testing contradicted independent findings despite multiple documented failures. Customer Advocacy denied reimbursement claiming "normal wear" despite documented design deficiency. Known Defect: Failure directly relates to documented inadequacy in TSB 07-213-22R acknowledging original battery specification insufficient. TSB introduced higher-capacity replacement (SOA821B900, 750 CCA) requiring new mounting hardware, proving design correction not maintenance. TSB updated March 2024 (NHTSA #10252553) expanding to 2024 models, demonstrating ongoing systematic problem across multiple model years (2020-2024). Warning Signs: No warning indicators preceded failures - complete unexpected loss of starting ability creating immediate safety hazard.

My car had an unintended acceleration that caused me to go in a ditch and hit a tree. I could not get car to stop when I realized it was increasing speed. It all happened very fast. My car was totaled. All airbags deployed. front right side of car was completely destroyed. There were no warnings. My insurance company has the car on their tow lot. I have sprains and bruises on my right side and a slight concussion. so thankful that I was not in a parking lot or in heavy traffic or near any walkers