The 2023 Mercedes-Benz Metris faces notable reliability challenges, primarily revolving around its fuel system and infotainment issues. With three recalls already issued, it's crucial for owners to stay informed and proactive in addressing these concerns early on.
Key Factor:Fuel system reliability issues
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Safety Alert
Safety Alert: This model has a higher recall frequency (3) than the average MERCEDES-BENZ vehicle (0.2). Owners should prioritize checking these components.
3 recalls for this vehicle0.2 avg. recalls per vehicle (brand)
πWhy This Matters
Recalls that affect the fuel system are particularly alarming because they can lead to a loss of drive power. For a vehicle like the Metris, which is often relied upon for commercial purposes, any compromise in power delivery can disrupt operations, lead to downtime, or worseβleave drivers stranded on the road. Additionally, the infotainment recall raises safety compliance concerns regarding rear visibility, which is critical for navigating tight spaces that vans often encounter.
The lack of complaints is a silver lining; however, it doesnβt overshadow the fact that several components are under scrutiny right from the start of their lifecycle. A clean complaint record means that while issues are present in terms of recalls, they haven't yet translated into widespread user disappointmentβyet.
Focus Area:Safety Profile
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Expert Analysis
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Recall Trend:No Change in recalls
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Primary Risk Area:Various
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Vs Brand: Worse than avg (0.2)
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Summary: Overall, the safety trend for the 2023 Metris reveals a worrying early pattern with multiple recalls in its debut year. While it's not uncommon for new models to encounter teething problems, having three recalls so soon indicates more significant concerns than one might typically expect from Mercedes-Benz's engineering reputation.
Safety & Reliability Score
68/100
Score Breakdown
Recall Impact-24
Complaint Impact-2.75
Investigation Impact-5
Technical Specifications
Key specifications for the 2023 MERCEDES-BENZ Metris
Model Year2023
MakeMERCEDES-BENZ
ModelMetris
Fuel TypeGasoline
Body ClassPassenger Vehicle
Safety History Timeline
Scroll for more β
Jan23
NEWProduction
Jan23
RECALLRecall Issued
Jan23
RECALLRecall Issued
Apr23
INVInvestigation Opened
Oct23
ISSUEFirst Report
Nov25
RECALLRecall Issued
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No Consumer Complaints Reported
Great news! There are currently no consumer complaints on file with NHTSA for the 2023 MERCEDES-BENZ Metris. This is a positive indicator of owner satisfaction.
π οΈ DIY Diagnosis Center
Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).
Primary Risk Areas
FUEL SYSTEM, GASOLINEEQUIPMENT
π―Risk Areas & Recommended Actions
Based on recall data, these components require verification:
1
Fuel Pump
Issue: The fuel pump may shut down unexpectedly, leading to loss of drive power.
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Contact your dealer immediately to verify if your vehicle requires repairs under recall notifications.
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Ensure any potential purchase has undergone all recall repairs before finalizing your transaction.
2
Infotainment System
Issue: Electrical connections may be insecure affecting rearview camera functionality.
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Verify functionality of your rearview camera and report any failures as part of recall follow-up.
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Check that all electrical systems function correctly before purchasing; specifically test rearview camera display.
π‘Visit NHTSA.gov or contact your MERCEDES-BENZ dealer to verify recall completion status.
Official Safety Recalls (3)
Campaign: 23V444000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 23V881000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
NHTSA Investigations
1 investigation
Official NHTSA safety investigations for 2023 Metris.
INV-2023-1000π’ Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 9,918
Consumer Complaints
0 complaints
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No consumer complaints recorded for this vehicle.
Frequently Asked Questions
What should I know about potential issues with the 2023 Mercedes-Benz Metris?
"The main concerns with the 2023 Metris revolve around fuel system reliability and infotainment functionality. Three recalls have been issued affecting these components; thus it's vital to stay updated on repair campaigns and ensure that any repairs have been completed before buying or during ownership."
"How do I check if my Mercedes-Benz Metris is affected by recalls?"
"You can easily check for recalls by visiting the NHTSA's website and entering your vehicle identification number (VIN). This will provide you with up-to-date information regarding any outstanding recall notices or safety advisories associated with your vehicle."
πYear-over-Year Context
β‘οΈStable Pattern
Compared to earlier years, the 2023 model shows stable reliability patterns. No meaningful structural change detected in recall frequency between adjacent model years.
π§What This Means for You
This information is especially relevant for drivers who rely on stop-and-go traffic or frequently use auto start-stop systems.
If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.
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If You Own This Vehicle
Safety Check: Cross-reference your VIN with official MERCEDES-BENZ records to ensure no 3 recalls remain open.
Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
Proactive tip: Enroll in MERCEDES-BENZ's owner notification program for real-time safety updates.
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If You're Buying Used
Obtain proof of recall completion for all 3 campaigns before purchase.
Account for potential service downtime when calculating your initial ownership budget.