This 2021 model shows concerning reliability, primarily driven by 7 recallsโabove the MERCEDES-BENZ averageโcentered on the fuel system, gasoline.
Key Factor:elevated fuel system, gasoline issues
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Safety Alert
Safety Alert: This model has a higher recall frequency (7) than the average MERCEDES-BENZ vehicle (0.4). Owners should prioritize checking these components.
7 recalls for this vehicle0.4 avg. recalls per vehicle (brand)
๐Why This Matters
Powertrain issues affect both daily reliability and long-term ownership costs. Unexpected stalling creates inconvenience at best and safety hazards at worst.
Insurance companies review vehicle reliability data when setting premiums. Models with elevated recall rates often see adjusted pricing.
Given this model year's elevated concern level, budget for a thorough pre-purchase inspection.
Focus Area:powertrain reliability
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Expert Analysis
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Recall Trend:No Change in recalls
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Primary Risk Area:Various
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Vs Brand: Worse than avg (0.4)
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Summary:
Safety & Reliability Score
29/100
Score Breakdown
Recall Impact-56
Complaint Impact-5
Investigation Impact-10
Technical Specifications
Key specifications for the 2021 MERCEDES-BENZ Metris
Model Year2021
MakeMERCEDES-BENZ
ModelMetris
Fuel TypeGasoline
Body ClassPassenger Vehicle
Safety History Timeline
Scroll for more โ
Apr18
ISSUEFirst Report
Jan21
NEWProduction
Jan21
RECALLRecall Issued
Jan21
RECALLRecall Issued
Jan21
RECALLRecall Issued
Jul21
RECALLRecall Issued
Aug22
RECALLRecall Issued
Aug22
RECALLRecall Issued
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened
Nov25
RECALLRecall Issued
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No Consumer Complaints Reported
Great news! There are currently no consumer complaints on file with NHTSA for the 2021 MERCEDES-BENZ Metris. This is a positive indicator of owner satisfaction.
๐ ๏ธ DIY Diagnosis Center
Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 21V106000
SEATS
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Consequence
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
Remedy
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 22V066000
SERVICE BRAKES, HYDRAULIC:FLUID
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V134000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V360000
ELECTRICAL SYSTEM:SOFTWARE
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 23V444000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
NHTSA Investigations
2 investigations
Official NHTSA safety investigations for 2021 Metris.
INV-2021-1000๐ข Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 39,575
INV-2021-1001๐ข Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 18,318
Consumer Complaints
0 complaints
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No consumer complaints recorded for this vehicle.
Frequently Asked Questions
Are there any recalls for the 2021 MERCEDES-BENZ Metris?
Yes, the 2021 MERCEDES-BENZ Metris has 7 recorded recalls from NHTSA. These recalls cover various components including SEAT BELTS:REAR/OTHER:RETRACTOR, SEATS, SERVICE BRAKES, HYDRAULIC:FLUID.
Is the 2021 MERCEDES-BENZ Metris safe to drive?
The 2021 MERCEDES-BENZ Metris has 7 recalls. If you own this vehicle, check with your dealer to ensure all recall repairs have been completed. Most recalls have free remedies available.
Where can I check if my 2021 MERCEDES-BENZ Metris has open recalls?
You can check for open recalls by visiting NHTSA.gov and entering your Vehicle Identification Number (VIN), or by contacting your local MERCEDES-BENZ dealer.
๐Year-over-Year Context
โก๏ธStable Pattern
Compared to earlier years, the 2021 model shows stable reliability patterns. No meaningful structural change detected in recall frequency between adjacent model years.
๐ฏRisk Areas & Recommended Actions
Based on recall data, these components require verification:
1
Fuel system, gasoline
Issue: presents fire risk under certain conditions
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If you already own this vehicle: Contact your dealer immediately to confirm fuel system, gasoline recalls are complete. Recall repairs are always free.
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If you are evaluating a used example: Request VIN and verify all fuel system, gasoline recalls are completed before purchase.
Campaigns:22V13400023V444000
2
Seat belts
Issue: increases crash or loss-of-control risk
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If you already own this vehicle: Contact your dealer immediately to confirm seat belts recall is complete. Recall repairs are always free.
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If you are evaluating a used example: Request VIN and verify all seat belts recalls are completed before purchase.
Campaign:21V513000
3
Seats
Issue: increases crash or loss-of-control risk
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If you already own this vehicle: Contact your dealer immediately to confirm seats recall is complete. Recall repairs are always free.
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If you are evaluating a used example: Request VIN and verify all seats recalls are completed before purchase.
Campaign:21V106000
๐กVisit NHTSA.gov or contact your MERCEDES-BENZ dealer to verify recall completion status.
๐งญWhat This Means for You
This information is especially relevant for drivers who rely on stop-and-go traffic or frequently use auto start-stop systems.
If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.
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If You Own This Vehicle
Verify all 7 recalls have been completed using your VIN at NHTSA.gov or through your MERCEDES-BENZ dealer.
If any recalls are open, schedule service immediatelyโrecall repairs are always free.
Consider setting up VIN-specific alerts to receive notification of future recalls.
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If You're Buying Used
Request full service history and documentation of all recall completions.
Consider whether adjacent model years (2020 or 2022) show better safety metrics.
Budget for thorough pre-purchase inspection focusing on known problem areas.