The 2021 Mercedes-Benz Metris exhibits several recalls primarily concerning the fuel system, seat belts, and seats, indicating noteworthy reliability risks. With a peak failure range of 0-20k miles, potential problems could arise early in the vehicle's life cycle.
Key Factor:Multiple recalls on critical systems
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Safety Alert
Safety Alert: This model has a higher recall frequency (7) than the average MERCEDES-BENZ vehicle (0.2). Owners should prioritize checking these components.
7 recalls for this vehicle0.2 avg. recalls per vehicle (brand)
πWhy This Matters
The reported recalls for the 2021 Metris are particularly significant as they affect fundamental safety components such as seat belts and braking systems. Issues like improper seat frame welds can lead to severe occupant safety concerns in the event of an accident. Additionally, any malfunction within the fuel system can pose risks related to vehicle stalling or fire hazards. For a commercial vehicle expected to operate reliably under demanding conditions, such vulnerabilities are alarming.
Focus Area:Safety Profile
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Expert Analysis
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Recall Trend:No Change in recalls
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Primary Risk Area:Various
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Vs Brand: Worse than avg (0.2)
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Summary: Year-over-year, the safety record of the Metris shows a trend toward addressing critical engineering faults; however, this model yearβs multiple recalls highlight a worrying inconsistency in quality control. Compared to other vehicles in its segment, this Metris modelβs reliability profile is below expectations due to these unresolved safety issues.
Safety & Reliability Score
29/100
Score Breakdown
Recall Impact-56
Complaint Impact-5
Investigation Impact-10
Technical Specifications
Key specifications for the 2021 MERCEDES-BENZ Metris
Model Year2021
MakeMERCEDES-BENZ
ModelMetris
Fuel TypeGasoline
Body ClassPassenger Vehicle
Safety History Timeline
Scroll for more β
Apr18
ISSUEFirst Report
Jan21
NEWProduction
Jan21
RECALLRecall Issued
Jan21
RECALLRecall Issued
Jan21
RECALLRecall Issued
Jul21
RECALLRecall Issued
Aug22
RECALLRecall Issued
Aug22
RECALLRecall Issued
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened
Nov25
RECALLRecall Issued
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No Consumer Complaints Reported
Great news! There are currently no consumer complaints on file with NHTSA for the 2021 MERCEDES-BENZ Metris. This is a positive indicator of owner satisfaction.
π οΈ DIY Diagnosis Center
Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).
Verify that all seat belts function correctly and investigate any warning lights or unusual behavior immediately.
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Request service records confirming that all recall work has been completed effectively before purchasing.
2
Front Passenger Seat
Issue: Potentially improperly welded seat frame base raises concerns about passenger safety.
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Inspect the passenger seat frame for integrity and stability regularly.
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'Check if the front passenger seat has been inspected and repaired per recall instructions prior to purchase.'
3
Brake Fluid Reservoir
Issue: 'Incorrect installation may increase risk of brake failure.'
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'Monitor brake system performance carefully for any abnormalities.'
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'Inquire whether necessary repairs on brake fluid reservoir were performed according to recall guidelines.'
π‘Visit NHTSA.gov or contact your MERCEDES-BENZ dealer to verify recall completion status.
Official Safety Recalls (7)
Campaign: 21V513000
SEAT BELTS:REAR/OTHER:RETRACTOR
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 21V106000
SEATS
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Consequence
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
Remedy
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 22V066000
SERVICE BRAKES, HYDRAULIC:FLUID
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V134000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V360000
ELECTRICAL SYSTEM:SOFTWARE
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 23V444000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
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Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
NHTSA Investigations
2 investigations
Official NHTSA safety investigations for 2021 Metris.
INV-2021-1000π’ Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 21,623
INV-2021-1001π’ Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 35,201
Consumer Complaints
0 complaints
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No consumer complaints recorded for this vehicle.
Frequently Asked Questions
'What are common issues with the 2021 Mercedes-Benz Metris?'
'Common issues with this model year include several recalls related to critical systems like fuel management, seat belts, and seats. The potential early failures mean buyers should be especially cautious about inspecting these components during pre-purchase checks.'
'How does the resale value of a recalled vehicle like the Metris hold up?'
'Vehicles with outstanding recalls often see depreciation because prospective buyers perceive them as higher-risk investments. Ensuring all recall-related repairs have been addressed is crucial not just for safety but also for maintaining resale value over time.'
πYear-over-Year Context
β‘οΈStable Pattern
Compared to earlier years, the 2021 model shows stable reliability patterns. No meaningful structural change detected in recall frequency between adjacent model years.
π§What This Means for You
This information is especially relevant for drivers who rely on stop-and-go traffic or frequently use auto start-stop systems.
If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.
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If You Own This Vehicle
Immediate Action: If any recalls are listed as 'incomplete', contact a certified MERCEDES-BENZ service centerβrepairs are performed at no cost to you.
Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
Proactive tip: Enroll in MERCEDES-BENZ's owner notification program for real-time safety updates.
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If You're Buying Used
Critical: Demand official documentation showing every MERCEDES-BENZ recall has been satisfied.
Investigate whether later Metris iterations (2022+) rectified these persistent issues.
A pre-purchase inspection by a MERCEDES-BENZ specialist is mandatory given the recorded failure patterns.