The 2020 Mercedes-Benz Metris exhibits a concerning reliability profile due to its seven recalls, primarily affecting critical systems like the electrical and hydraulic brakes. Owners should remain vigilant about potential issues, especially within the first 20,000 miles of use.
Key Factor:Multiple critical recalls
β οΈ
Safety Alert
Safety Alert: This model has a higher recall frequency (7) than the average MERCEDES-BENZ vehicle (0.2). Owners should prioritize checking these components.
7 recalls for this vehicle0.2 avg. recalls per vehicle (brand)
πWhy This Matters
The presence of multiple recalls, particularly in the electrical system and service brakes, indicates heightened risks for drivers. Recalls related to emergency communication failures and potentially exposed battery compartments can lead to significant safety concerns during vehicle operation. The hydraulic brake system issues found in right-hand drive models further highlight potential vulnerabilities that could impact braking performance at critical moments.
Focus Area:Safety Profile
π
Expert Analysis
Trend analysis for the 2020 model year suggests a downward trajectory in reliability compared to earlier iterations of the Metris line. While previous models had fewer recall events, this yearβs performance indicates an increased risk profile that prospective buyers should scrutinize closely.
Safety & Reliability Score
29/100
Score Breakdown
Recall Impact-56
Complaint Impact-5
Investigation Impact-10
Technical Specifications
Key specifications for the 2020 MERCEDES-BENZ Metris
Model Year2020
MakeMERCEDES-BENZ
ModelMetris
Fuel TypeGasoline
Body ClassPassenger Vehicle
Safety History Timeline
Scroll for more β
Apr18
ISSUEFirst Report
Aug19
RECALLRecall Issued
Jan20
NEWProduction
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
May21
RECALLRecall Issued
Aug22
RECALLRecall Issued
Aug22
RECALLRecall Issued
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened
Nov25
RECALLRecall Issued
β
No Consumer Complaints Reported
Great news! There are currently no consumer complaints on file with NHTSA for the 2020 MERCEDES-BENZ Metris. This is a positive indicator of owner satisfaction.
π οΈ DIY Diagnosis Center
Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).
Based on recall data, these components require verification:
1
Electrical System
Issue: Software faults affecting emergency communication and exposed battery risks.
β
Schedule an inspection for software updates related to eCall functionality.
π
Verify that all recall repairs have been completed prior to purchase.
Campaigns:21V24819V52220V069
2
Service Brakes
Issue: Hydraulic issues stemming from incorrect installation of brake components.
β
Check brake line fittings regularly for proper installation and leaks.
π
Request documentation ensuring verification of brake system integrity as per recall repairs.
Campaign:21V061
π‘Visit NHTSA.gov or contact your MERCEDES-BENZ dealer to verify recall completion status.
Official Safety Recalls (7)
Campaign: 21V055000
ELECTRICAL SYSTEM:SOFTWARE
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 19V715000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 20V729000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 22V066000
SERVICE BRAKES, HYDRAULIC:FLUID
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V134000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Campaign: 22V360000
ELECTRICAL SYSTEM:SOFTWARE
βΌ
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
NHTSA Investigations
2 investigations
Official NHTSA safety investigations for 2020 Metris.
INV-2020-1000π’ Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 18,629
INV-2020-1001π’ Closed
NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.
Opened: Affected Units: 45,096
Consumer Complaints
0 complaints
β
No consumer complaints recorded for this vehicle.
Frequently Asked Questions
"What are the common problems with the 2020 Mercedes-Benz Metris?"
"The most prevalent issues reported include software failures in the electrical system impacting emergency calls and hydraulic braking problems from incorrectly installed components. Regular maintenance checks are advised, specifically focusing on these areas due to their significant recall history."
"How reliable is the 2020 Mercedes-Benz Metris based on recall data?"
"While some aspects of Mercedes-Benz engineering maintain a solid reputation, the seven recalls associated with the 2020 Metris raise concerns about its reliability. Potential buyers should investigate these recalls thoroughly and ensure compliance with any corrective actions taken by previous owners."
π§What This Means for You
Both current owners and prospective buyers benefit from reviewing this safety analysis before making decisions.
If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.
π
If You Own This Vehicle
Safety Check: Cross-reference your VIN with official MERCEDES-BENZ records to ensure no 7 recalls remain open.
Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
Proactive tip: Enroll in MERCEDES-BENZ's owner notification program for real-time safety updates.
π
If You're Buying Used
Critical: Demand official documentation showing every MERCEDES-BENZ recall has been satisfied.
Investigate whether later Metris iterations (2021+) rectified these persistent issues.
A pre-purchase inspection by a MERCEDES-BENZ specialist is mandatory given the recorded failure patterns.