2020 MERCEDES-BENZ Metris

Recalls, Specs & Safety Report

7RecallsNHTSA Verified0ComplaintsLimited Data2InvestigationsLimited Data
Expert Verdict
โš ๏ธElevated Concerns

This 2020 model shows concerning reliability, primarily driven by 7 recallsโ€”above the MERCEDES-BENZ averageโ€”centered on the electrical system.

Key Factor:elevated electrical system issues

๐Ÿ“‹Why This Matters

Understanding recall history helps predict future ownership costs. Each unaddressed issue represents potential repair expenses.

Insurance companies review vehicle reliability data when setting premiums. Models with elevated recall rates often see adjusted pricing.

Given this model year's elevated concern level, budget for a thorough pre-purchase inspection.

Focus Area:general reliability
๐Ÿ“Š

Expert Analysis

The 2020 Metris analysis highlights key safety metrics.

Critical Component: Various

Safety & Reliability Score

29/100
Poor

Score Breakdown

Recall Impact-56
Complaint Impact-5
Investigation Impact-10

Technical Specifications

Key specifications for the 2020 MERCEDES-BENZ Metris

Model Year2020
MakeMERCEDES-BENZ
ModelMetris
Fuel TypeGasoline
Body ClassPassenger Vehicle

Safety History Timeline

Scroll for more โ†’
Apr18
ISSUEFirst Report
Aug19
RECALLRecall Issued
Jan20
NEWProduction
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
May21
RECALLRecall Issued
Aug22
RECALLRecall Issued
Aug22
RECALLRecall Issued
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened
Nov25
RECALLRecall Issued
โœ…

No Consumer Complaints Reported

Great news! There are currently no consumer complaints on file with NHTSA for the 2020 MERCEDES-BENZ Metris. This is a positive indicator of owner satisfaction.

๐Ÿ› ๏ธ DIY Diagnosis Center

Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).

Primary Risk Areas

ELECTRICAL SYSTEMSERVICE BRAKES, HYDRAULICFUEL SYSTEM, GASOLINEEQUIPMENT

Official Safety Recalls (7)

Campaign: 21V055000

ELECTRICAL SYSTEM:SOFTWARE

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 19V715000

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

Consequence

If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

Remedy

DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 20V729000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.

Consequence

The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 22V066000

SERVICE BRAKES, HYDRAULIC:FLUID

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

Consequence

A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

Remedy

Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 22V134000

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.

Consequence

A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy

Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 22V360000

ELECTRICAL SYSTEM:SOFTWARE

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Daimler Vans USA, LLC

Campaign: 25V463000

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

Manufacturer: Daimler Vans USA, LLC

NHTSA Investigations

2 investigations

Official NHTSA safety investigations for 2020 Metris.

INV-2020-1000๐ŸŸข Closed

NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.

Opened: Affected Units: 50,074
INV-2020-1001๐ŸŸข Closed

NHTSA opened investigation after receiving consumer complaints regarding Metris performance issues.

Opened: Affected Units: 15,386

Consumer Complaints

0 complaints
โœ“

No consumer complaints recorded for this vehicle.

Frequently Asked Questions

Are there any recalls for the 2020 MERCEDES-BENZ Metris?

Yes, the 2020 MERCEDES-BENZ Metris has 7 recorded recalls from NHTSA. These recalls cover various components including ELECTRICAL SYSTEM:SOFTWARE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS.

Is the 2020 MERCEDES-BENZ Metris safe to drive?

The 2020 MERCEDES-BENZ Metris has 7 recalls. If you own this vehicle, check with your dealer to ensure all recall repairs have been completed. Most recalls have free remedies available.

Where can I check if my 2020 MERCEDES-BENZ Metris has open recalls?

You can check for open recalls by visiting NHTSA.gov and entering your Vehicle Identification Number (VIN), or by contacting your local MERCEDES-BENZ dealer.

๐ŸŽฏRisk Areas & Recommended Actions

Based on recall data, these components require verification:

1

Electrical system

Issue: increases crash or loss-of-control risk

โœ…

If you already own this vehicle: Contact your dealer immediately to confirm electrical system recalls are complete. Recall repairs are always free.

๐Ÿ”

If you are evaluating a used example: Request VIN and verify all electrical system recalls are completed before purchase.

Campaigns:21V05500019V71500022V360000
2

Service brakes, hydraulic

Issue: increases crash or loss-of-control risk

โœ…

If you already own this vehicle: Contact your dealer immediately to confirm service brakes, hydraulic recalls are complete. Recall repairs are always free.

๐Ÿ”

If you are evaluating a used example: Request VIN and verify all service brakes, hydraulic recalls are completed before purchase.

Campaigns:20V72900022V066000
3

Fuel system, gasoline

Issue: presents fire risk under certain conditions

โœ…

If you already own this vehicle: Contact your dealer immediately to confirm fuel system, gasoline recall is complete. Recall repairs are always free.

๐Ÿ”

If you are evaluating a used example: Request VIN and verify all fuel system, gasoline recalls are completed before purchase.

Campaign:22V134000
๐Ÿ’กVisit NHTSA.gov or contact your MERCEDES-BENZ dealer to verify recall completion status.

๐ŸงญWhat This Means for You

Both current owners and prospective buyers benefit from reviewing this safety analysis before making decisions.

If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.

๐Ÿ”‘

If You Own This Vehicle

  • Verify all 7 recalls have been completed using your VIN at NHTSA.gov or through your MERCEDES-BENZ dealer.
  • If any recalls are open, schedule service immediatelyโ€”recall repairs are always free.
  • Consider setting up VIN-specific alerts to receive notification of future recalls.
๐Ÿ›’

If You're Buying Used

  • Request full service history and documentation of all recall completions.
  • Consider whether adjacent model years (2019 or 2021) show better safety metrics.
  • Budget for thorough pre-purchase inspection focusing on known problem areas.
โš–๏ธ

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Data sourced from the National Highway Traffic Safety Administration (NHTSA). Last updated: January 10, 2026.