2023 INFINITI QX60

This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] in Jacksonville Florida when out of nowhere I could feel the gas not taking. I then got a flashing message across my dashboard several times that said "Engine Stalled" . Imagine the fear in the middle of the highway and essentially having no gas power. Fortunately, since I was leaving at noon, it was not rush hour and fortunately this occurred right before an exit. I was able to remain calm and not panic and get over two lanes in time to pull off to an exit ramp all the while de-accelerating until I landed in the grass off the exit ramp. I cross [XXX] every day for work and cars losing power going 75 mph on [XXX] is terrifying and could easily lead to a wreck and in the most unfortunate incidents on that bridge; cars hit have gone over the side. Again, second time now they are supposedly replacing the fuel pump. How can two be bad? This is so dangerous for someone to be put in this situation. I have seen other posts on the Internet with fuel pump issues on the 2023 QX60 and similar circumstances. Car is in the shop now so don't have the receipt yet for the replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicle’s configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.

While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles Check engine light on with codes : P0090 Fuel Pressure Regulator 1 Control Circuit P0087 Fuel Rail/System Pressure Too Low Went to local dealership and service agent mentioned it was fuel pump,that many of these pumps are going bad for these new cars, I also research online forums and this seems to be an issue with the fuel pump on these cars. The replaced my fuel pump today March 31st , but not sure if they use same defective pump , probably since they won’t say I contacted Infiniti consumer affairs and file a case ,mainly asking what is Infiniti doing regarding all these fuel pumps that are failing? , is the same fuel pump getting installed when the original fails ? Why isnt there a recall for this? The lady who called me didn’t know what to say other than recalls don’t depend on us but on the NHTSA , that’s why I’m filing complaint today

The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.

Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You