2022 FORD Escape

A Terrifying Ordeal and a Broken Promise: M.A’s Story A Known Danger Ignored In August 2025, M.A, a [XXX] woman living with Multiple Sclerosis, received a letter from Ford Motor Company. It was a recall notice for her 2022 Ford Escape, warning that a defect in the turbo system could cause engine fires. Despite this known danger, the letter contained a chilling instruction: there was "no recommendation to stop operating the vehicle." Trusting the manufacturer, M.A continued to drive her car—her essential link to independence. A Nightmare on the Road Two months later, in October 2025, that trust nearly cost M.A her life. While driving in Windsor, Ontario, she saw smoke, then flames erupt from under the hood. In a horrifying instant, the engine compartment burst into fire. Paralyzed by panic—a "brain freeze" moment where she couldn't even unlock her door—she was trapped. Only with the help of bystanders was she pulled to safety, where she watched helplessly as her car and everything she owned—clothes, jewelry, two laptops, an iPad, and three suitcases—were consumed by flames. Physical and Emotional Devastation The fire was extinguished, and the car was towed away, but the damage to M.A’s life was just beginning. The traumatic event triggered a severe relapse of her Multiple Sclerosis, worsening her physical disability. The profound stress and sadness have been overwhelming. She is now without a vehicle, struggling daily with lost mobility and independence. Abandoned by the Company at Fault When M.A contacted Ford for help, seeking accountability for the defect they had already acknowledged, she was met with indifference. Customer service representatives, both by phone and on Facebook, directed her only to her insurance company, washing their hands of responsibility for the catastrophic failure their recall had warned about INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received a letter saying that if I charge my battery over 80% it will catch on fire. This is the second battery recall this year saying my car will catch on fire. I couldn't charge my car for 6 months with the first recall and I bought this car because I only drive short distances and use the battery for most daily driving. Having two recalls saying that my car will catch on fire makes me very scared to drive with my wife and son in the car, so I would like to have this vehicle replaced immediately.

Recall has been issued since 7/16/25 and a serious safety risk issue has not been resolve. It is mentally draining and scary that whenever we drive our car there is always a risk of safety like car catching on fire. We have been patiently waiting for a long time now. Consumer safety should always be a priority specially we have 2 kids inside the car.

The contact owns a 2022 Ford Escape. The contact stated that while driving at 30 MPH, the vehicle began to skid, and there was smoke coming from the engine and the exhaust. The wrench symbol was displayed. The engine warning light was illuminated. The contact stated that the turbocharger and the engine became inoperable. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The local dealer was contacted and confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the manufacturer stated that there would be no action unless the vehicle blew up or there was a fatality. The failure mileage was approximately 49,100.

I am writing to formally demand immediate action regarding my 2022 Ford Escape, VIN [XXX] a 0% financing plan and Ford’s New Vehicle Limited Warranty. Since purchase, the Escape has suffered serious safety defects, including gasoline fumes inside the cabin, burning odors, and repeated performance failures tied to the fuel system. On [XXX] and again on [XXX], the vehicle flamed up while being driven, requiring emergency intervention to extinguish. In August 2025, Ford issued Safety Recall 25S76, admitting that these vehicles may suffer fuel injector cracking, fuel leaks, and under-hood fires while being driven. Ford further admitted that no permanent repair remedy exists. The interim software update provided does not correct the defect. As a retired U.S. Army Combat Medic and Purple Heart recipient, I live with PTSD triggered by vehicle fires and explosions. The Escape’s condition has placed me in a state of medical crisis, making it impossible for me to safely operate the vehicle. FORD HAS DISCONTINUED THE LINE. I WANT A REPLACEMENT CAR OR I WANT TO BE COMPENSATED FOR THE RISK OF LOSS OF LIFE IF I DRIVE THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)