2022 CHEVROLET Tahoe

To Whom It May Concern, I am writing to express my absolute shock, extreme frustration, and profound distress regarding the catastrophic and recurring failures of the BRAND NEW $86,626.50 2022 Chevrolet Tahoe RST we purchased from Community Chevrolet (200 W Olive Ave, Burbank, CA 91502). We did not purchase a used, low-budget vehicle; we invested a life-altering sum of EIGHTY-SIX THOUSAND DOLLARS in what we expected to be a safe, reliable family SUV. Instead, we have received a death trap that the dealership refuses to fix permanently. This vehicle is fundamentally unsafe to operate. We have brought it to your dealership four (4) times for the same critical safety issues, and each time, we receive the same insulting explanation: a "software update" or "recalibration." These are not fixes; they are negligent bandaids designed to clear error codes long enough for us to drive off the lot. We are experiencing terrifying, random SYSTEM FAILURES while driving: "Service ESC" warning "Forward Collision System Unavailable" "BRAKE SYSTEM FAILURE 62MPH TOP SPEED" Let me be unequivocally clear: the braking system has failed twice while my wife and three young children were inside the vehicle, nearly resulting in fatal collisions on the freeway and city streets. This is not an inconvenience; this is a life-threatening defect that you have failed to remedy. The negligence displayed by returning this vehicle to us in an unsafe condition is staggering. The financial and personal toll is immense and completely unacceptable: We have paid for tow trucks three times. We have missed work, leading to a formal warning for my wife's employment. We have incurred costs for rental vehicles and arranging essential transportation for medical appointments and school runs. For $86,000, I expect a vehicle that adheres to basic safety guidelines, not one that endangers my family and others on the road. The vehicle had approximately 56,000 miles when these critical issues became severe, yet it is

The contact owns a 2022 Chevrolet Tahoe. The contact stated that while driving 65 MPH, the check engine warning light illuminated and the message "Reduced Acceleration - Drive Safety Mode - Drive with Care" was displayed. The vehicle inadvertently decelerated to 45 MPH and failed to accelerate properly. Additionally, the brake lights failed to illuminate, and the engine fan was abnormally loud while driving. The contact was able to drive to the destination and turn off the vehicle. After restarting the vehicle, the check engine warning light remained illuminated. The vehicle was taken to O'Reilly Auto Parts, where DTC: P1098 for the coolant control valve (CCV) assembly was retrieved. The contact stated that a burning odor was outside the vehicle after the vehicle was turned off. The vehicle was then taken to the dealer, but no diagnostic trouble codes were retrieved since the code was cleared by O'Reilly Auto Parts. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: N252508341 (Engine); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 72,000.

During a normal acceleration from an on-Ramp onto a major interstate a Check Engine Light (CEL) came on with warnings of safety features no longer being active. The vehicle begin vibrating abnormally and the pedal was not very responsive. I took the next exit and stopped at an auto parts store to have the engine code checked. Cylinder #2 misfired due to an injector issue. The vehicle was confirmed to have this issue at a Chevrolet dealership. The car was a CPO through FORD and was covered. I owned the vehicle for 14 days. This unit has the L87 Motor, and had already undergone a motor replacement under the recall warranty. The injectors apparently were not replaced, only the O-Ring. Unlike many manufacturers GM has removed Fuel Injectors from their PowerTrain warranty. A motor with under 5,000 miles was not covered since the body and bolt-ons were original with 45,000 miles. GM has a very recent history of injector recalls and issues. These injectors should undergo the same scrutiny as previous GM injectors.