2024 CHEVROLET Tahoe

See attached document for complaint. We are writing to express our concerns regarding ongoing and unresolved issues with our 2024 Chevrolet Tahoe High Country Deluxe Package, which we purchased on [XXX] from Titus-Will Chevrolet in Olympia, Washington. Our vehicle was ordered on [XXX] and delivered with 12 miles on the odometer [XXX]. The total purchase price was $97,889.61. This vehicle is equipped with a 6.2-liter Ecotec VB engine and a 10-speed automatic transmission. Since shortly after purchase, we have experienced intermittent audio output problems. With these problems, there is no audio for the radio, phone calls or mapping directions from any of the apps. Incoming phone calls do not connect and outgoing calls cannot be made. Despite multiple service visits-[XXX] as well as documented audio output issues my wife recorded and dated due to the fact that the dealership is 50 miles away: [XXX] We have also driven our vehicle into the Titus Will dealership service department twice when the audio output was not working so the service techs were able to see exactly what was not working-the issues are still unresolved even after updates from the service department and over the air updates that were to "FIX" the issues per GMC/Chevrolet. Our dealership has been unable to identify or correct the defect. Additionally, we received a Safety Recall Notice (N252494000) on May 20, 2025, concerning a potential loss of propulsion in the 6.2-liter engine, which may lead to catastrophic engine failure and increased risk of a crash or harm. We were surprised to learn that this recall was issued on April 24, 2025-prior to our purchase date-yet was not disclosed by the dealer at the time of sale, which also appears to be deceitful on GMC's part. We would not have accepted the vehicle knowing there were catastrophic engine problems as we travel the highways often visiting family in Idaho and Spokane as well as taking care of our elderly parents this last year with their medical care transports. When we contacted Titus-Will Chevrolet about the recall, they informed us that they could not inspect my engine until further instruction was received from GM Corporate. We also requested to trade in our vehicle for a comparable model equipped with a smaller, unaffected engine (5.3L), but was told by both Titus-Will Chevrolet and Whitney Chevrolet in Montesano, Washington, that GM Corporate had instructed dealers not to buy back or trade these affected vehicles at this time. As a result, we are now left with a new vehicle that: - Has persistent, unresolved defects in the audio system; - Is subject to an active safety recall with potential for serious catastrophic failure including crashes; and - Have suffered a significant diminished value of our new vehicle due to these unresolved issues and restrictions on resale or trade-in. Given these circumstances, we respectfully request that Chevrolet replace our 2024 Tahoe with a new, comparable model equipped with a 5.3-liter engine (or another engine not subject to the recall) and the extended warranty we had purchased with the current Tahoe we own. We have been a loyal Chevrolet customer, having bought six new Chevy Tahoe's over the years as well as Chevy Pickups, and have always been satisfied- until this vehicle. We hope this matter can be resolved promptly and fairly. Please contact me at your earliest convenience to discuss the next steps, but we expect a written response no more than 40 days of receiving this letter. Thank you for your attention and understanding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Chevrolet Tahoe. The contact stated that while driving approximately 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle stalled, and the message to "Press the Start Button” was displayed. The contact was able to restart and drive the vehicle. The contact stated that the following day, while driving and depressing the accelerator pedal, the vehicle hesitated before accelerating, with a rattling and tapping sound coming from the vehicle. The contact continued driving; however, the vehicle stalled with the message to “Press Start Button” displayed. The contact attempted to restart the vehicle however, the check engine warning light illuminated. The vehicle was towed to a dealer, but was not diagnosed. The vehicle was not repaired. The contact stated that prior to the failure the contact experienced failures with the vehicle related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact had taken the vehicle to the same dealer approximately 3 months prior for the recall inspection. The dealer stated that the engine had passed the inspection, and an oil change to a higher viscosity oil was performed. The contact then noticed the abnormal engine ticking sound and became aware that the engine was not responsive while depressing the accelerator pedal following the inspection. Additionally, the engine was idling roughly. The dealer was contacted, but informed the contact that the engine had passed the inspection. The contact stated that the recall had been removed from the VIN and was listed as completed; however, the vehicle experienced engine failure and was currently at the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

The contact owns a 2024 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while making a turn at 2 MPH, the vehicle stalled temporarily, almost causing a crash. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 14,000. VIN tool confirms parts not available.