2022 BMW iX

I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.

Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3

The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.