2025 TOYOTA RAV4

Formal Complaint to Toyota Motor Corporation (Manufacturing) Regarding: Serious Manufacturing Defect and Failure of New Vehicle Safety Customer: [XXX] Customer Contact: Phone – [XXX] | Email – [XXX] Vehicle Purchased: (New/Recently Purchased Toyota Model) Date of Purchase: [XXX] Selling Dealership: Round Rock Toyota Vehicle Identification Number (VIN) (Last 4 Digits): [XXX] ________________________________________ I. Overview of Complaint: Critical Safety Defect I am filing this formal complaint directly with Toyota Motor Corporation regarding a vehicle that, due to an apparent critical manufacturing defect, failed dangerously and repeatedly within days of purchase. This failure represents a lapse in Toyota's quality control and a serious threat to consumer safety. The vehicle, purchased new or recently, on [XXX], exhibited critical operational defects less than three days after leaving the dealership. This vehicle is demonstrably defective and unsafe, having compromised my life during a near-fatal failure on a major interstate. As the manufacturer, Toyota is ultimately responsible for the quality and safety of the product delivered to consumers. II. Factual Timeline of Critical Defects and Safety Incidents The vehicle exhibited multiple critical failures less than 77 miles and three days after purchase, severely compromising my safety and confidence in the quality of the Toyota product: •Immediate Operational Failures: The vehicle began experiencing multiple mechanical failures shortly after purchase. •Near-Fatal Highway Stall: The most severe incident involved the vehicle suddenly failing and stalling while traveling on a major interstate. This catastrophic failure is indicative of a serious underlying manufacturing or component defect and severely endangered my life and the lives of others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2025 RAV4 - While driving the car, changing from reverse to drive the steering wheel got stuck and would not go back to straight position. This causes an accident and hit another car. There was not indicator that there is a problem. Inspection was done by the dealership and asap and they identified and confirmed of faulty steering wheel angle. This car was bought end of June and accident happened first week of October. The car is since with the dealership with no resolution yet. Dealership have us call Toyota, but we were not provided with any help. One and half month in, we continue to pay insurance but we do not have the car.

I rented the Toyota RAV4 from Fox Rent a Car (855 571-8414) at the Denver International Airport for a trip to Boulder, CO. On November 9 evening, I drove to the Sugarloaf Mountain Trail Head (GPS: 40.05, -105.425) for a time-lapse photography. Date/Time: 2025-11-09 6:29 PM Location Description: Uneven dirt parking area commonly used by sightseers. Visibility was completely dark at the time of arrival. After arriving at the hilltop, as I parked the vehicle, while applying very light pressure to the accelerator pedal with my right foot, I felt a gradual drop of several inches on the passenger side of the vehicle. Instinctively, I moved my right foot to the brake pedal and applied pressure. However, I immediately sensed that the vehicle was not decelerating; instead, it was accelerating forward. I pressed the brake pedal more firmly, and the vehicle accelerated further until it came to a complete stop after colliding with a rock on the driver's side approximately 15 feet from the point of initial acceleration. Once the situation stabilized, I exited the vehicle and observed a red, non-oily liquid of normal viscosity leaking from underneath the vehicle on the front driver's side, which I later identified as coolant. Upon opening the hood, I confirmed that approximately half of the coolant had been depleted. I Googled AI Mode: Question: For a Toyota RAV4 HEV, is it possible for the vehicle to accelerate when the brakes are applied forcefully and abruptly? Answer (Source): [XXX] Potential Perceptions and Known Issues While the car will not accelerate due to the brakes being applied correctly, drivers have occasionally reported sensations that might be might be misinterpreted as acceleration, such as a slight "lurch" when the braking system transitions between regenerative and friction braking, ** especially at very low speeds or over rough surfaces. ** INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)