2023 MERCEDES-BENZ GLC-Class

1. Rear Hatch hands free system - closes unexpectedly while loading or unloading car without using feet to trigger system. Hatch will close down and trap driver in the rear, causing bruising on driver and requiring assistance to push hatch back up. Has been into dealer multiple times since this is HUGE risk to animals or small children exiting out of the rear. Dealer finally disabled hands free system. 2. Lane change assist/blind spot warning - Auto believes there's a vehicle in the lane to either side and will stop car from changing lanes, when actually there isn't a vehicle there. Has caused several close calls due to signaling to change lanes the car will then try to pull back into previous lane. Warning light remains on the side mirrors even when there are no vehicles in the lane. This is especially hazardous while driving at night and in less than optimal weather conditions.

The sunroof glass blasted and shattered during a drive on an interstate highway. I was driving normally when I heard a loud sound like a tire burst or gunshot. Initially, I thought that my tire had busted. I took an exit and stopped to inspect the tires. I found them to be okay, but I was puzzled where the sound came from. I started driving again and observed that a lot of outside noise was coming, also there was a glass clinking noise so I stopped again to check. I found a hole in my sunroof and the shattered glass had fallen on the protective mesh cloth. That is when I realized that the loud sound was from this broken sunroof. It was something like that the sunroof had blasted outwards as the bump was going outside. Luckily, I didn't lose control of that sudden, loud sound and didn't get into a crash. Hopefully, the broken glass didn't fly and hit other cars.

GLC 300 was purchased new on May 25, 2023. Multiple 12V battery errors, check engine indicators, and rear hatch closing on owner starting the first week of ownership. 48V battery and Main Fuse Box were replaced. Multiple recalls were addressed. Most significant issue related to false collision avoidance incidents on two occasions that resulted in dangerous situations and extreme stress on the occupants. First occurrence was on July 12, 2024. Driving approximately 40 mph on two lane road near a school that was not in session. There were no surrounding vehicles, pedestrians or obstacles. Vehicle beeped, seatbelts locked, and speed forced to 10 mph. Took vehicle to local MB dealership who attributed the vehicle’s response to proximity to a school zone. Vehicle was not checked for fault codes. Second occurrence was on August 19, 2024. Driving 55 mph on major highway and a truck entered the merge lane to the right. The truck was travelling at reduced speed and remained in the merge lane showing no effort to merge into vehicle’s lane. Vehicle had violent sudden deceleration with beeping alerts, locking seatbelts and reduced speed to 10 mph. Driver and passenger experienced symptoms of whiplash. It was fortunate that there was no vehicle travelling immediately behind the vehicle. Vehicle was driven to MB dealership for analysis. The vehicle had been driven 6,177 miles in 15 months. Service manager indicated there were no fault codes so no maintenance was warranted. Owner viewed the vehicle as dangerous due to false collision avoidance issues that put passengers and others at risk. The owner sold the vehicle to the MB dealership.