2021 LAND ROVER Discovery

MHEV vehicle is offline; car completely shut down, resulting in loss of power on the road.

I own a 2021 Land Rover Discovery with VIN [XXX] , and I am experiencing issues that align with the national recall for the MHEV battery. My vehicle’s start-stop functionality fails intermittently, and the system is in an “offline state,” disrupting communication and critical functions. Additionally, due to these MHEV battery errors, my vehicle cannot receive over-the-air updates provided by Land Rover, further impacting its performance and reliability. I request that my vehicle be reviewed for inclusion in the recall and that the necessary repairs be covered. This ongoing issue presents a significant inconvenience and safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is an update to Complaint Number 11436854, submitted on 10/14/2021, 5:53:21 PM Additional service has been performed on the vehicle to identify and correct random electrical faults interrupting the safe operations of this vehicle. Service record generated by Land Rover Boise, ID (RO Number 520844) is attached as an uploaded file. This RO indicates the third repair by Land Rover dealers that have serviced this vehicle (Lynnwood, WA; Flatirons, CO and Boise, ID) regarding the Ground Stud Update, and now provides the documentation of another ground fault in the Locking Actuator (door locks are randomly actuating w/driving).

This vehicle should be considered as a "drive at your own risk" vehicle. Engine randomly fails to start using push button start in coordination with pressing on the brake pedal. Dash and gages indicated all electrical systems were on and no warning symbols were displayed. Repeated attempts by owner to start vehicle failed. Attempts using remote start app erroneously indicated that the vehicle was already in operation. Fail-to-start generally existed for 2-4 hours before the vehicle would randomly start. Failure to start and stranding owner repeated 4 times over the next 8 days, including while the vehicle was in service shop of Dealer. Dealer service could not identify source of the problem and produced records that the safety recall for the battery ground stud issue had already been performed. Dealer service records (attached) recommended against driving vehicle due to "what seems to be intermittent high speed power train communications fault". Owner has requested Dealer By Back due to this repetitive and unresolved safety problem. Refusal from Land Rover to buy the vehicle back places this consumer safety issue back into owners hands which triggered the moral obligation to submit this information to the NHTSA as a safety problem.

After 2000 miles of driving, I received a warning that I had reduced traction and needed to drive with caution. When I took vehicle to dealer they determined the “initial configuration was not complete”.

Received an error message stating reduced traction only 2 wheel drive and to drive with caution. Took it to the dealer to discover the software was not programmed for the 4wd modules