2022 JEEP Grand Wagoneer

Dear NHTSA, I am filing this complaint regarding a serious and ongoing turbocharger and engine problem in my 2022 Jeep Grand Wagoneer. Despite being one of Jeep’s flagship luxury vehicles, my SUV has experienced repeated engine warning lights, loss of power, and now complete turbo failure—all within 57,300 miles and under warranty. Soon after purchase (used, low mileage), the check engine light began appearing repeatedly. The dealership (Jeep Pearson, Broad Street, Richmond, VA) performed several repairs and software resets, but the problem always returned. Recently, I was informed that the turbocharger must be replaced—an alarming issue for such a premium vehicle. These failures have created safety risks including: Sudden loss of acceleration while driving on highways or merging. Hesitation or delayed throttle response, leading to unpredictable behavior in traffic. Concern about engine stalling or overheating from repeated malfunction. I have already escalated the issue to Jeep Brand (Stellantis) and requested the following: Vehicle replacement with a safe, defect-free model; Buyback and loan payoff to remove liability from a defective vehicle; or Two-year warranty extension covering all turbo and powertrain components. Despite multiple service visits and my written escalation, Jeep has not provided a permanent fix or assurance that the problem won’t return after repair. My warranty is nearing expiration, leaving me at risk of future costs caused by what appears to be a manufacturing defect. Through online research and owner discussions, I’ve found other Grand Wagoneer owners reporting similar turbo failures, power loss, and recurring check-engine issues, often before 60,000 miles. This suggests a potential systemic defect that could compromise safety across the 2022 Grand Wagoneer line. I respectfully ask NHTSA to Investigate turbo and powertrain reliability in 2022 Jeep Grand Wagoneers. Make/Model: 2022 Jeep Grand Wagoneer VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving at approximately 80 MPH, the vehicle stalled. The contact stated that the message "Shift to Park and Restart" was displayed. The contact was able to coast to the side of the roadway and shifted to park(P). The contact was able restart the vehicle and continued driving. The vehicle was taken to a dealer, where the failure could not be duplicated; however, the failure recurred while driving. The message "ACC Disabled" was displayed, and the power steering warning light was illuminated. The contact was able to restart the vehicle; however, the vehicle went into Limp mode and failed to exceed 15 MPH. The vehicle was taken to a different dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 33,000.

Our car is now having two issues: 1. The first issue is extremely scary, but we found a temporary work around so have been dealing with it for months as we needed are car. If the auto stop/start is not turned off (which has to happen ever time the car is started), the car essentially puts on an emergency break and shuts down the car at the first for second stop. This happened in the middle of a busy intersection the first time and happened numerous other times including while I was on the phone with the Jeep dealership. It is extremely dangerous as you can be stuck at a stop light in the middle of the road and the car has to be turned off and turned back on. We drive on [XXX] in michigan daily for work and it is a 55mph road with dozens of stop lights making this a huge safety hazard. I have seen numerous other people on a Jeep Wagoneer facebook page with the same issue. 2. The second issue is more recent, but has made the car un-drivable. While driving suddenly the "service fuel system" alert comes on with the check engine light flashing and the car feels like it is going to stall out, then it will regulate and the alert will go away, then it will come back a minute later. We immediately drove our car to the dealership as it was not drivable that way and they have had it for 3 weeks unable to find a fix. We put premium 93 gas in our car and it has not been in any accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Airbags failed to deploy in a front crash. Passenger side curtain air bags deployed, but none of the others deployed. The lane departure or lane keeping assistance did not work. The vehicle slowly swerved off of the highway with no safety features kicking in to help keep it on the road. No automatic emergency braking started. The vehicle was still going with the cruise control on following the collision. As of 3/20/2025 the vehicle is still available for inspection. This is the first report of this malfunction. The local sheriff was contacted following the accident. I do not have knowledge of who all has inspected the vehicle. There were no warnings or messages that the safety systems were not working. Yes, our safety was at risk. As the driver of the vehicle, I have broken my C2 vertebrae in my neck.

While driving the vehicle(speed does not matter as this has occurred while standing at a stop light) all safety warning lights illuminate on the dash and render all of my safety features inoperative. This includes: ABS, Forward Collision Avoidance, Rear Collision Avoidance, and Park assist. Once this happens the vehicle becomes extremely difficult to operate and to stop. The remedy is to pull over, turn the vehicle off and open the drivers side door to shut off the RAC (Retained Accessory Control), let the vehicle sit for a minute or two, then restart the vehicle. All light will remain off and the car will function normally. This issue occurs at least 2-3 times per week and is extremely frustrating. I've taken the vehicle to the dealership several times for what they have determined to be a "software issue". Several trips have been for recalls, others have been for this issue and my Infotainment system going black. The Infotainment system going black is the second major issue with this vehicle. The dealership was able to get the system operating again with an additional software update, however it has not completely remedied the problem. The Infotainment system will still black out, but for only a quick second, then it comes back on. When it does this, I loose all settings including profiles and SiriusXM programmed stations. I've done a master reset on the Infotainment system and have had it back to the dealership, but it still has not been 100% resolved. This is a safety risk when it blacks out as I loose navigation, audio, and Bluetooth connectivity. Now my attention is not on the road but on the failed system. Dates and timeframe for service: Dec 18, 2024. Returned Dec 19, 2024: Electrical work Dec 6, 2024. Returned Dec 17, 2024: Electrical work Nov 11, 2024. Returned Nov 14, 2024: Electrical work Sept 7, 2024. Returned Sept 7, 2024: Warranty Recall\Oil change & tire rotation July 12, 2022. Returned July 12, 2022: Electrical work-Software