2024 JEEP Grand Cherokee

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

To Whom It May Concern, My name is [XXX] . I am a Florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [XXX] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My Lemon Law case is currently being handled by: CPLG – Consumer Protection Law Group Despite this, the situation continues to worsen and the process has become unreasonably prolonged. Major components, including the hybrid battery, have already been replaced. Nevertheless, the vehicle continues to experience recurring failures. Importantly, the vehicle previously remained at a Florida dealership for approximately eight (8) months for repairs, and the issues still were not permanently resolved. At this time, the vehicle is once again in service at a dealership in Hendersonville, North Carolina. I have now been waiting for the third consecutive week with no clear timeline for parts availability or when the vehicle will be returned to me. As a result, I am forced to rely on rental vehicles on an ongoing basis, which requires changing vehicles every Friday. This is extremely inconvenient and disruptive for me and my family. With the holiday season approaching, the uncertainty regarding when (or if) my vehicle will be repaired and returned has significantly increased my stress and anxiety. This situation has gone far beyond normal inconvenience. It is now causing ongoing emotional distress and has negatively affected my mental well-being and daily functioning. Although a Lemon Law case is already in progress through CPLG, the continued delays leave me no choice but to submit parallel consumer complaints in order to seek expedited review and resolution. I am formally requesting immediate review and intervention under Florida Consumer Protection statutes and applicable Florida Lemon Law provisions. All service records, repair orders, and documentation from dealerships in Florid INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Received an alert that the hybrid system had failed. We have not used the vehicle since all of the recalls have been received as we are too afraid for our safety and the safety of others on the road. The Jeep Dealer confirmed there is no solution or fix to any of the recalls and referred us to the leasing company. I requested to be let out of my lease since there was not a resolution, and I am too afraid to drive the vehicle or put my child in it and they denied my request. I have only had the car a few months and it is not fair that I have to pay for something that is a possible danger that I cannot drive because there is no remedy.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the main battery in the vehicle was draining faster than normal. The contact stated that the battery was charged overnight, and in the morning, the battery gauge indicated that the battery was at 98 to 95 percent charge; however, the contact stated that after driving for approximately 30 minutes, the charge was at approximately 20 percent. The contact stated that the battery warning light was illuminated. The contact stated that recently she had experienced a problem with starting the vehicle and needed numerous attempts to start up. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the local dealer and the manufacturer to have the vehicle repaired. The contact was advised by the dealer and the manufacturer that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 16,000.

Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Dear National Highway Traffic Safety Administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee Hybrid, VIN [Insert VIN], which is subject to recall number [Insert Recall Number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been provided any solution to ensure my safety. I am extremely concerned about continuing to operate this vehicle, as it is not safe to drive in its current condition. I am genuinely scared for my safety and the safety of others while using the vehicle. I am requesting guidance from NHTSA on what actions I can take as an owner when a manufacturer is unable to provide a remedy for a safety-related defect. Specifically, I am seeking advice on interim safety measures or any required actions Chrysler/Jeep must take to protect consumers while the recall remedy is unavailable. I would like this report documented so the agency is aware of the immediate risk to consumers posed by delays in remedy availability. I appreciate your prompt attention to this matter.

This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or Stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned OFF, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the system’s control logic. I am also experiencing intermittent AEB system warnings. The AEB warning light activates randomly during normal driving with no obstacles present, creating uncertainty about whether the system will operate properly when needed. I reported these new issues to the dealership, but they stated they cannot schedule service until after Christmas and cannot provide a loaner vehicle. Stellantis has also not offered a solution. I am forced to continue driving a vehicle with malfunctioning safety and braking-related systems. This is an unresolved and escalating safety defect that requires investigation and immediate manufacturer action.