2024 FORD Mustang

On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failure. These failures significantly compromised safety because the rear turn signals and blind spot monitoring stopped working without warning while driving. Loss of exterior signaling and driver-assistance systems created a risk of collision. The lack of HVAC also created visibility concerns due to inability to defog windows. The vehicle was taken to an authorized Ford dealer the same day. The dealer confirmed the issue, diagnosed water intrusion into the Body Control Module, and stated that the failure is linked to an open Ford recall regarding BCM water intrusion. The dealer has had the vehicle since 10/21/25, and the BCM and related components remain available for inspection. The repair has been delayed for nearly two months, and the dealer reports they are “waiting on engineering approval” from Ford with no estimated completion date. The defect has been reproduced and confirmed by the dealer but has not yet been repaired. The manufacturer has not inspected the vehicle directly, and no police or insurance inspection has occurred. The safety risk remains significant because BCM failure disables multiple critical signaling and monitoring systems without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The auxiliary display that contains the rear camera view failed on several occasions even after the software installation from Ford to fix the failure of this display. The aural alert for cross traffic and pedestrian warning still functions, however, without the display I do not know what is behind or beside the car and from which direction it is coming from when backing out of blind parking spot (between two trucks in the last case). The Mustang is currently being inspected by the local dealer again.

Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and subsequently altered and resold without disclosure. This constitutes misrepresentation and consumer fraud under Michigan law. Specifically: • The dealership and its employees knowingly concealed the accident and subsequent alterations. • The vehicle was sold as "factory new," despite being materially compromised in safety and integrity. • I paid full market value under false pretenses, believing the vehicle to be undamaged and original. I have retained documentation, communications, and repair evidence that substantiate this fraud, including proof that dealership personnel were aware of the accident. I am prepared to provide all supporting records for your review. This misconduct not only caused me financial harm but also created a serious public safety risk, as the vehicle does not meet proper safety standards. I respectfully request that your office investigate this matter for potential violations of Michigan's Consumer Protection Act and any applicable fraud statutes. Please advise me on next steps and whether additional information is required. I am willing to fully cooperate with your investigation. 1. The vehicle had been in an accident during transport prior to sale. 2. Crest Ford appears to have falsely documented services that were never performed, in an effort to disguise the vehicle's accident history and damage. 3. These falsified service records were used to conspire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)