2021 FORD Expedition

The contact owns a 2021 Ford Expedition. The contact stated that while driving at 45 MPH, the engine overheated. The message “Drive Mode Inoperable” was displayed. The contact pulled over for 20 minutes, and the vehicle was restarted. The vehicle was towed to the local dealer, who confirmed that parts were on back order for NHTSA Campaign Number: 22V346000 (Engine). The vehicle was diagnosed, and it was determined that the failure was due to the transmission. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 99,130.

Have had jerky shifts and hard down shifts while driving 2021 Ford Expedition. Told dealership and was told it was normal. Then went in for oil change told the dealership about lose of power while shifting and hard shifts they advised to have transmission fluid changed. Not even 3 weeks later while pulling out onto a busy road my vehicles engine revved very high but the transmission never engaged past 2nd gear. I was almost hit by a car coming at me on the 2 lane road. After letting off the gas and then reapplying gas the transmission engaged. I drove to the dealership. Today they informed me that the transmission has multiple failures at the shift point between 1-2 and 7-8 along with hard down shifts between 4 and 3 gears. Was informed that the transmission would need to be replaced. I never got any error or warning codes that anything was wrong. I told the dealership that I felt unsafe driving the vehicle due to the transmission. The first instance happened less than a month ago. My vehicle is at the shop now waiting to have a replacement at my expense when Ford knew what the transmission is like.

While attempting to pass a slower moving vehicle and changing from the right lane to left, I attempted to accelerate past the vehicle when the check manual light appeared on the vehicle display dashboard and I lost all power. I had no acceleration and no power from the gas pedal, after gliding past the slower vehicle and completely taking my foot off the gas pedal, the truck reset itself and power came back to the vehicle and was able to accelerate again, as if nothing happened.

In the fordpass app, we get a notification that the vehicle has turned off certain function due to inactivity in order to reserve power. However, we will have just driven the vehicle. This message should only populate when the vehicle is inactive for 14 days. It can also populate when the battery drops below 9V or due to extremely hot or cold conditions. It is 70 degrees F outside, so this reduces the reason to only one problem, and that is the battery less than 9V. We just spent over $700 at the dealership on a new battery and service charges because they said it was a battery problem. We spent over $100 the first attempt to find the problem with a sync update. Now, with a new battery and updated sync, out vehicle is still draining the battery. Low and behold, when the message populate in the app, the vehicle will not start, leaving us stranded on multiple occasions in town. The dealership at Long Lewis Ford in Muscle Shoals cannot find the problem.

The contact owns a 2021 Ford Expedition. The contact stated that while stopped at a red traffic light and attempting to accelerate, the vehicle briefly lost motive power. Additionally, the contact heard an abnormal thumping sound coming from the transmission, and the vehicle experienced a hard shift before returning to normal functionality. The contact stated that the failure had been recurring while driving, nearly causing the vehicle to be rear-ended on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where DTC: 10R80 was retrieved, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired due to cost.  The contact stated that the transmission was struggling to shift into the intended gear while driving recently. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

10R80 transmission jerky shifting and failing to engage correctly leading to loss of power and unsafe driving/ jerky acceleration.

Wiring has soy based bioplastic insulation which apparently attract rodent damage. This damaged battery, caused spark plug to be damaged and need to be replaced. It has also caused voltage and computer performance problems affecting engine idling and shifting. Issues were extremely unpredictable and hard to diagnose leading to 5 visits to the shop and many failed attempts to repair.