2021 DODGE Challenger

mileage 61113 . car moves forward 15 feet an goes into neutral .When pulling into traffic this is a serious safety problem . A major accident which could be loss of life might occur . Enterprise car sales will not acknowledge o show any concern . They offered a 12 month or 12000 mile limited warranty free and implied i should have paid for an expensive warranty. their carfax report showed that they did not comply with service information from the manufacturer for the transmission . As such i have been taken advantage of . I will now have to pay about $1000 to have the service completed . This problem also is happening on their Dodge pick up trucks.

I purchased this vehicle from Vroom, who is also my lender under United Auto Credit. The car was sold with a washed title and undisclosed prior structural and mechanical damage. I have documentation confirming the vehicle had serious pre-existing issues and should never have been sold as a clean-title car. The differential has failed three times in under 6 months, and I’ve experienced full drivetrain failure following multiple service visits to Dodge. I had requested inspection of the transmission, but after every visit, the issues worsened. The vehicle is currently available for inspection. The car exhibits violent vibrations, power loss, and unpredictable handling, making it unsafe to drive at highway speeds. The differential is on the verge of catastrophic failure again. These issues risk loss of vehicle control, wheel lock up, and potential collisions. Has the issue been confirmed by a dealer or service center? Yes. Dodge dealerships have confirmed repeated differential failure and ongoing drivetrain problems. Independent shops have also verified signs of prior impact and poor repairs. Has the vehicle been inspected by the manufacturer, police, or insurance? It has been brought to authorized Dodge service centers at least six times and is the subject of an open Dodge customer care case (7+ months). No police or insurance inspections at this time. This vehicle was fraudulently sold with hidden damage and has presented major, repeated safety hazards. I am asking the NHTSA to investigate not only this vehicle, but the broader pattern of dangerous sales by Vroom/United Auto Credit and Dodge, including title washing and stalling tactics to run out factory warranties before resolution.

On [XXX] I was traveling s/b on [XXX] in Florida in my Dodge Challenger which I purchased from New Smyrna Dodge this year. I was traveling approx 65 mph and all of a sudden the back of my drivers seat went back all the way putting me in a flat position against the rear seat. I was lucky enough to pull myself up and keep control of the vehicle. The incident could have been a disaster because my father was also riding in the vehicle on the passenger side. I pulled over on the median and checked the drivers seat thinking maybe the manual recline had just slipped. In doing so I saw that the metal frame on the right side of the seat had snapped where it connects to bottom of seat frame. Obviously it is a defect in the metal because the frame was not damaged in any way and metal just to broke(Snapped). Had it happened in an accident the injury could have been severe. These seat are suppose meet certain standards. I responded to The dealer today and spoke to a service representative who did agree it was probably a defect because he never heard of that happening but also said unfortunately you are just over warranty by three thousand miles. Stated you can leave car but it will involve full days labor taking seat apart. Doesn't say much for dealer mechanics. Also said there was no recall on it but admitted when it happened could have been serious accident. He also made no attempt to even go out and look at it. If in fact this is a defect people's lives could be in danger. If I wasn't able to pull myself up immediately to a sitting position we probably would have had an accident. The actions of this dealer did not surprise me at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] I was involved in car accident on [XXX] around 4 o’clock in the afternoon. When the impact happened the airbags deployed and cut my wrist (left) and burned my left forearm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The cars light notifications on instrument cluster panel turned on all of them at the same time while accelerating jerking the car on freeway I have video of that happening and can provide it upon request it did caused a minor accident but I settled the accident with other driver with cash with out involving insurance or police but the car is not being driven that much ever since accident it was nothing serious just a little damage to front bumper but it was really scary when it happened again on freeway thats why i recorded the problem live and can provide the video at request havent went to get the car checked out or repaired yet but definately need to it's a safety issue and dangerous one if happens at the wrong time or place I haven't received no calls from dealers or mail but will wait for further instructions from nhtsa the car is parked at the moment and will tow to the selling dealer after I hear from you guys I also believe there is a recall on my car for the same year and trim La but it was issued after I had vehicle in possession not sure but I received a similar looking card like the recall one about a factory replacement vehicle that I was supposed to receive because of a engine breakdown not sure what it is for but can provide that as well seems it seems sketchy because it looks alot and very similar to the recall card that gets sent out when there is a recall on car i have it on my person i kept it because it had a change of a dress fill out form in back of it so I need to check with sselling dealer I believe I might of gotten the wrong car or not my car i am owed for some reason the vin is not correct and I believe it's supposed to be a fj so this happening to me on a new 2021 dodge challenger for 53435 dollars doesn't seem right at all will ask dealer for a copy of my contract of the sale see if it matches the one they gave me might have the wrong car but the safety issue is real and hopefully you guys can tel me what'snex

The contact was driving a rental vehicle from Enterprise which was a 2021 Dodge Challenger. The contact stated that while driving at an undisclosed speed, the contact stated there was debris in the high way and the vehicle was pulled into the wall and the air bag did not deploy. The contact stated a police report was filed. The contact was transported to the hospital where he was diagnosed with dislocated left shoulder and head injury. The vehicle was towed to the Airport Enterprise Lot. mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,415.