2020 CHRYSLER Pacifica

Recalls, Specs & Safety Report

4RecallsNHTSA Verified100ComplaintsNHTSA Data1InvestigationsNHTSA Data
Expert Verdict
ℹ️Average Safety Profile

This 2020 model shows average reliability, primarily driven by 4 recalls affecting the back over prevention system.

Key Factor:back over prevention recalls

📋Why This Matters

Understanding recall history helps predict future ownership costs. Each unaddressed issue represents potential repair expenses.

Insurance companies review vehicle reliability data when setting premiums. Models with elevated recall rates often see adjusted pricing.

Focus Area:general reliability
📊

Expert Analysis

The 2020 Pacifica analysis highlights key safety metrics.

Critical Component: Warning

Safety & Reliability Score

58/100
Below Average

Score Breakdown

Recall Impact-32
Complaint Impact-5
Investigation Impact-5

Technical Specifications

Key specifications for the 2020 CHRYSLER Pacifica

Model Year2020
MakeCHRYSLER
ModelPacifica
Fuel TypeGasoline
Body ClassPassenger Vehicle

Safety History Timeline

Scroll for more →
Jan20
NEWProduction
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Oct20
RECALLRecall Issued
Feb23
ISSUEFirst Report
Apr23
INVInvestigation Opened

Consumer Complaint Analysis

⚠️

Most Reported Issue

35 complaints (35% of total)
➡️

Complaint Trend

Stable
No trend data
✅

Safety Incidents

No critical incidents

Complaint Severity Distribution

Breakdown of 100 consumer complaints by severity level.

🟠High
16(16%)
🟡Medium
15(15%)
🟢Low
69(69%)

Mileage Failure Analysis

⚙️Engineering Insight

Based on consumer reports, issues for this vehicle tend to peak around the 60k-80k mileage range. The average reported failure mileage is 56,156 miles.

📊 Mileage data extracted from 23 of 100 complaints (23% coverage)
0-20k
2 reports (9%)
20k-40k
6 reports (26%)
40k-60k
4 reports (17%)
60k-80k
7 reports (30%)
80k-100k
2 reports (9%)
100k+
2 reports (9%)
* Analysis based on mileage data extracted from consumer complaint descriptions. Actual failure rates may vary.

🛠️ DIY Diagnosis Center

Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).

Primary Risk Areas

BACK OVER PREVENTIONELECTRICAL SYSTEMAIR BAGSEQUIPMENT ADAPTIVE/MOBILITY

Official Safety Recalls (4)

Campaign: 20V191000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Chrysler (FCA US LLC)

Campaign: 23V010000

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES

Summary

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence

An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy

Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Chrysler (FCA US, LLC)

Campaign: 24V793000

AIR BAGS:SIDE/WINDOW:CURTAIN

Summary

Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Consequence

An air bag that does not deploy during a crash increases the risk of injury.

Remedy

Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Manufacturer: Chrysler (FCA US, LLC)

Campaign: 25V876000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Summary

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence

An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy

Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters are expected to be mailed January 19, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Manufacturer: Rollx Vans

NHTSA Investigations

1 investigation

Official NHTSA safety investigations for 2020 Pacifica.

INV-2020-1000🟢 Closed

NHTSA opened investigation after receiving consumer complaints regarding Pacifica performance issues.

Opened: Affected Units: 6,208

Consumer Complaints

100 total complaints

Consumer-reported issues submitted to NHTSA for 2020 Pacifica.

Common Reported SymptomsAI Analysis

Warning35%
Battery24%
Fire9%
Check Engine Light9%
Accident8%
Acceleration Issues7%
Noise6%
Jerk6%
Display6%
Dead Battery/Car5%
Visibility🔵 Low
VISIBILITY/WIPER

The windshield fogging up is insanely unsafe. Had to pull over multiple times in rain no matter what the setting are. Recirc, hi low hot cold. Nothing makes it better. I’ve read several complaints online with the same issue

Nov 30, 2025Open
Engine/Powertrain🔵 Low
POWER TRAIN,ELECTRICAL SYSTEM

I purchased this van in March 2025, it was used about 62000 miles, but dealer said it was in good condition, no issues. In September 2025, a battery light came on, that also activated the Start/Stop could not be used and needed service as well as Service Shifter. I brought the vehicle in and they simply replaced the auxiliary battery and sent me on my way. On November 13th, I was driving and a battery light came on as well as the Stop/Start not available error, and then moments later said "Stop Safely Vehicle will shut off soon". Thankfully I was only moments from home, and made it safely with my 5 children who were also in the van. Obviously this is dangerous as the vehicle stopping while driving can kill myself, my children, anyone in my vehicle, as well as cars around me as I live in a busy area, Tampa, FL. This car had just been given a review in March when put up for sale, and I had brought it in for an oil change, as well as a motor mount replacement, and the aux battery change, before this. My car has been serviced multiple times and this should have been checked or errors/updates reviewed. This auto/stop start seems to be a key in the safety issues as well since that light comes on every time there is an issue. Now the dealer states they are going to replace my PDC, main fuse box, and see if that fixes the error, but I have read that this is an error in many Chrysler Pacificas and mine is another.

Nov 19, 2025Open
Engine/Powertrain🔶 Medium
POWER TRAIN,ELECTRICAL SYSTEM

Component/System: The propulsion system of my 2020 Chrysler Pacifica Hybrid, specifically a suspected internal transmission wiring-connector short—the exact hardware defect identified in Recall 23V-010 as capable of causing sudden loss of motive power. In my case, both propulsion sources (gas and electric) simultaneously ceased providing power, leaving the vehicle unable to accelerate. The vehicle, its transmission, and all hybrid-system components are available for inspection upon request. When inspected at the Chrysler dealership, technicians retrieved a diagnostic trouble code they acknowledged corresponds to the known wiring-connector short condition. This code was present before any recall procedures were performed. Safety Risk: I was traveling at highway speed with my family, the vehicle abruptly lost all motive power and began decelerating without my ability to maintain speed. I was forced to coast to the shoulder while surrounded by faster-moving traffic, exposing me and other motorists to the danger of a high-speed rear-end collision. Dealer Confirmation: The Chrysler dealer confirmed the presence of the wiring-connector-related fault code and agreed that it aligned with the recall defect pattern. However, they performed only the software update required under Recall 23V-010 and informed me that they would not undertake further inspection or physical diagnosis unless I paid out-of-pocket, despite the safety-critical nature of the failure. They are ignoring the fact that the physical underlying defect is not fixed by the software update, much to my frustration. With this unfixed, the car is not safe to drive IMO. Inspection: The vehicle has been inspected by an authorized Chrysler dealer. No additional parties have inspected it. The dealer did not examine or repair the wiring harness or connector itself, refusing my request to do so. Warnings/Symptoms: A hybrid/electrical-system warning message appeared moments before the shutdown. No prior symptoms

Nov 16, 2025Open
Electrical⚠️ High
ELECTRICAL SYSTEM

My 12v battery failed and damaged other system components. This is a description of the flaw from a mechanic that had the same problem: There is a major flaw in the Chrysler Pacifica Hybrid. The BPCM (high-voltage battery control unit) has no protection against high-voltage pulses on the 12-volt network. Moreover, the connection diagram of the high-voltage contactors does not contain any elements that could extinguish the counter-induction EMF pulses when the contactors are turned off. That is, when turned off, the contactors in the 12-volt network create high-voltage surges that can burn anything, any block that is connected to the 12-volt network. In my case, the power supply module of the high-voltage battery control unit BPCM was burned. The LG chem battery modules themselves were in perfect order during this malfunction. The circuit of this module is quite complex, the board is multilayered and it was difficult for me to repair it. I have a sloped driveway, and the failure led to my car starting to roll uncontrollably forward into my house. I was luckily able to stop it by throwing blocks under the tires while my wife held down the breaks. When I (or my wife) let go of the powerless vehicle's breaks, it would continue to roll as the power failure prevented the vehicle from either entering park or engaging the emergency break. We barely avoided significant property damage.

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #23V010000

*correlation estimated by AI, not an official NHTSA link.

Nov 10, 2025Open
Steering/Suspension🔶 Medium
STEERING

At low speeds while turning the wheel there is a severe shudder originating from the steering system resulting in a feeling of loss of control. Possible it’s happening at higher speeds and not as easily detectable. Countless users in online forums report the same exact problem with the solution from the dealer being that the rack and pinion system must be replaced. The volume of complaints seems like this is a defective part. This began when the car had under 30k miles but dealer would not fix under warranty as they “could not reproduce the problem”.

Nov 8, 2025Open
Engine/Powertrain🔶 Medium
ELECTRICAL SYSTEM,ENGINE

Engine Shutdowns randomly While driving and it almost caused me to crash once on the highway and the other was while in my neighborhood to take my daughter to school

Oct 31, 2025Open
Other⚠️ High
UNKNOWN OR OTHER

I have a power problem and could not get my wheelchair ramp down. The manual said to push it manually. this would not work, and my wife and I were trapped in this vehicle where we could possibly burn to death. This is a Braun Ability modified vehicle.2 men tried to get it down and couldn't. We called the factory, and they said to pull a fuse at the battery. How can we do this if we are in wheelchairs and beside, we can't get the ramp down to get out.

Oct 8, 2025Under Review
Electrical🔵 Low
ELECTRICAL SYSTEM

The batteries died and we didn't know that there was an IBS(internal battery sensor). The van started to take over its own system. It would put itself in park, open the hood, self holding temporarily unavailable, start/stop unavailable, emergency break engaged, and turned it self off while driving!

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #23V010000

*correlation estimated by AI, not an official NHTSA link.

Oct 7, 2025Under Review
Steering/Suspension🔵 Low
STEERING

Power steering light came on immediately lost the ability to steer vehicle had to be towed in was told it was a battery issue and that was replaced picked the vehicle up the next day. It left me stranded yet again, took it back to the shop and now being told that the five year-old vehicle Needs an entire power steering rack not safe to drive.

Sep 29, 2025Under Review
Body/Interior🔵 Low
STRUCTURE

I own a 2020 Chrysler Pacifica (VIN: [XXX] ) with approximately 60,000 miles. In October 2024, corrosion began appearing on the sliding doors. Despite proper care (garage kept, washed and waxed monthly), the bubbling and corrosion worsened significantly over 11 months. Photos are timestamped and show clear progression. Two independent body shops confirmed this is premature aluminum corrosion and suggested I request goodwill coverage. On September 8, 2025, I brought the vehicle to Preston Jeep of Newark, DE, only 19 days after my factory warranty expired. Chrysler offered 58% coverage, but this defect appeared long before warranty expiration and is now more widespread than a single door. I am filing this complaint because I believe this represents a broader defect affecting Chrysler Pacifica vehicles. NHTSA has issued service alerts on aluminum corrosion for Chrysler body panels, which supports that this is not an isolated incident. This corrosion threatens the durability of the doors and could compromise safety if left untreated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 26, 2025Under Review

Frequently Asked Questions

Are there any recalls for the 2020 CHRYSLER Pacifica?

Yes, the 2020 CHRYSLER Pacifica has 4 recorded recalls from NHTSA. These recalls cover various components including BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES, AIR BAGS:SIDE/WINDOW:CURTAIN.

Is the 2020 CHRYSLER Pacifica safe to drive?

The 2020 CHRYSLER Pacifica has 4 recalls. If you own this vehicle, check with your dealer to ensure all recall repairs have been completed. Most recalls have free remedies available.

Where can I check if my 2020 CHRYSLER Pacifica has open recalls?

You can check for open recalls by visiting NHTSA.gov and entering your Vehicle Identification Number (VIN), or by contacting your local CHRYSLER dealer.

🎯Risk Areas & Recommended Actions

Based on recall data, these components require verification:

1

Back over prevention

Issue: increases crash or loss-of-control risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm back over prevention recall is complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all back over prevention recalls are completed before purchase.

Campaign:20V191000
2

Electrical system

Issue: increases crash or loss-of-control risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm electrical system recall is complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all electrical system recalls are completed before purchase.

Campaign:23V010000
3

Air bags

Issue: increases crash or loss-of-control risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm air bags recall is complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all air bags recalls are completed before purchase.

Campaign:24V793000
💡Visit NHTSA.gov or contact your CHRYSLER dealer to verify recall completion status.

🧭What This Means for You

Both current owners and prospective buyers benefit from reviewing this safety analysis before making decisions.

If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.

🔑

If You Own This Vehicle

  • Verify all 4 recalls have been completed using your VIN at NHTSA.gov or through your CHRYSLER dealer.
  • If any recalls are open, schedule service immediately—recall repairs are always free.
  • Consider setting up VIN-specific alerts to receive notification of future recalls.
🛒

If You're Buying Used

  • Request documentation proving all recalls were addressed before finalizing purchase.
  • Factor potential recall-related service time into your ownership cost estimates.
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Data sourced from the National Highway Traffic Safety Administration (NHTSA). Last updated: January 10, 2026.