2025 CADILLAC Escalade

Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. OnStar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and Jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.

Purchased this vehicle brand new ( 3 miles ), just before Christmas 2024, from Bill Cramer Chevrolet in Panama City FL. We just hit the 7200 mile mark and took vehicle in for 1st service with 10% or so remaining on the oil indicator. This is my wife’s vehicle, so I do not drive nor hear it crank in the morning, or come home in afternoons very often. Since the service I noticed yesterday the engine sounding “different” than from initial purchase. Didn’t think much of it, just figured a new gizmo or gadget doing its thing that we weren’t aware of. Well this evening [XXX] I went to move it into the driveway. As soon as the vehicle started I knew instantly something wasn’t right. Had that classic “lifter tap” that eventually quieted down after 30-45 seconds but never fully went away. Previously there was no engine noise when starting, only the rumble of the exhaust and compressor kicking on for air ride. I let the truck go through its cold start/high idle sequence. Once at regular idle 5-700 rpm, I noticed a few sounds coming from the bottom end that really bothered me. I shut the truck off, let it sit for about 20-30 minutes and videoed the start up and noise. I just want to notate this, in case this now becomes the classic GM lifter failure. I will take another video in the morning with the vehicle truly cold start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving on the highway at approximately 77 MPH in the left lane, the vehicle lost motive power and shut down. The driver was able to move to the right lane and pulled over safely. There were no warning lights illuminated. The contact called OnStar for assistance. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and the lemon law due to not being able to replace the engine in a timely manner. The contact was also referred to the NHTSA Hotline. The failure mileage was approximately 953.