2025 BMW X7

To:BMW of North America, LLC Customer Relations & Services P.O. Box 1227 Westwood, NJ 07675 Subject: Request for Compensation Due to Prolonged Safety Recall – 2025 BMW X7 (VIN: [XXX] ) Dear BMW Customer Relations, I am writing to formally raise my concern regarding my 2025 BMW X7, which has been subject to an open safety recall since August 2024. It has now been over 13 months without a remedy from BMW. This vehicle was leased through BMW Financial Services with the intent of being used as part of my business operations. Due to the unresolved recall and the associated safety responsibility issues, the vehicle has been restricted from use and rendered inoperable for its intended purpose. Despite this, I continue to make full lease payments, which has placed an unnecessary financial burden on my business for an asset that cannot be utilized. Given the prolonged delay and the material impact on my business, I respectfully request that BMW provide appropriate financial relief or compensation, which may include: •A credit or reimbursement for lease payments made during the period of inoperability, •The option to terminate or exchange the lease without penalty. This situation has been ongoing for well over a year, and I believe BMW has a responsibility to ensure that customers — especially those who rely on their vehicles for business purposes — are not left bearing the cost of a vehicle that cannot be safely used. I appreciate your immediate attention to this matter and look forward to a fair resolution. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's wife owns a 2025 BMW X7. The owner received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact had called several dealers to check for parts availability and was informed that parts were not yet available and that the manufacturer would mail another letter when parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The owner had not experienced a failure.

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted and informed the contact that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2025 BMX X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I am leasing a 2025 BMW X7 vin number ([XXX]) through BMW Financial Services. The vehicle has had an active federal safety recall since approximately February 2024, and as of today, the manufacturer has not provided a remedy to address the issue. The recall is listed on the NHTSA website but remains unresolved for over 17 months, despite my attempts to obtain information and updates from both the dealership and BMW directly. I believe this is a violation of my consumer rights under the New Jersey Consumer Fraud Act and breach of warranty, as the vehicle has a known safety defect that the manufacturer has failed to repair within a reasonable time. I am requesting assistance in: 1.Reaching a resolution with BMW to either terminate the lease without penalty, or 2.Compelling the manufacturer to provide an immediate remedy. This recall impacts the safety and use of the vehicle, and I am concerned for both my safety and the financial obligations tied to a defective product. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My complaint mirrors NHTSA ID Number: 11619581. I recently upgraded from a BMW X5 to an X7 and noticed significant dark spots on the road, severely reducing visibility in those areas. The headlight casing appears to have a design flaw, creating these dark, nearly invisible patches directly in front of the car. As the vehicle moves, the car’s vertical motion causes these dark spots to shift up and down, which is highly distracting and hinders the driver’s focus. With 25 years of driving experience, I have never encountered headlights that produce such a disruptive effect. When using high beams, the dark spots are lightened but headlights projects a horizontal dark line across the road, further worsening the distraction. BMW offers no adjustment options to mitigate this issue.

The remedy isn’t available yet. It been a year.