2023 BMW X5

My sunroof spontaneously exploded yesterday, which sounded like a loud shotgun blast going off. Fortunately my vehicle was stopped at the time, but no rocks or debris had hit it to cause this then or previously, and nothing had fallen on it. No warning or other symptoms prior to this happening, the car was in mint condition and always garaged, 34,750 miles. Could have been much worse had I been driving at highway speeds and not stopped at a traffic light.

On the driver's side the headlight's smaller light stopped working. I brought the car to BMW and they said the LED burned out, which also caused burn marks on the headlight assembly, so the entire headlight assembly needs to be replaced.

On June 1, 2024, I was driving on the highway at about 70 MPH, when all of a sudden there was a loud boom and the glass on the panoramic sunroof blew out. Was not close to other vehicles, nor did I hear any impact from any object. Immediately drove my car to the local dealership. Dealership indicated it was not a known issue that they have seen and said it was outside influence that caused the issue. However, the glass was pointed upward and the glass exploded outward. Fortunately, I had my sunroof cover in the closed position so none of the glass dropped on me, but it could have been harmful to me, causing me to get into an accident. No vehicle warnings appeared just before the explosion.

When driving down the highway at 65 mph there was a loud bang and wind started blowing through the roof. Small shards of glass came through the moon roof. I pulled over at the next exit and stopped. I looked at the moon roof and it had exploded. At the time of the incident the moon roof was closed. It was daylight and I was not near an overpass, so no one could have thrown a rock to cause the damage. The moon roof clearly failed for no apparent reason. I was fortunate that the moon roof was closed because the vinyl part of the moon roof prevented all of the glass from falling into the car while I was driving. I have looked on line and there are several, perhaps many, such instances reported. BMW seems to be unaware of this issue.

The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this incident on video. It will also not slow to stop when exciting the highway offramp; there have been many times where it has actually dangerously accelerated. I will attach the slip from the dealership, which I have been to 3 times, with no solution. I have communication with the dealership stating that they agree it's a hazard, but don't know how to fix it due to the "limitations of the actual system". Asking for the feature to be removed and get my money back is apparently not something BMW is interested in doing. They would rather keep unsafe and unpredictable vehicles on the road in the name of profit. I am deeply concerned that there are other models like mine on the road that will cause a fatal accident.