2020 AUDI A5

Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we collided.

The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associated functions (navigation, radio, Bluetooth, vehicle settings, climate control interface, rearview camera, etc.) become inoperable. Random Occurrence: The shutdown can happen at any time, regardless of driving conditions (e.g., stationary, low speed, highway speed). There appears to be no consistent trigger. Duration of Outage: The MMI system typically remains off for a period ranging from a few seconds to several minutes before spontaneously restarting. In some cases, the system may not restart until the vehicle is turned off and on again. Impact on Other Systems: While the primary issue is with the MMI, the owner reports concern about potential impacts on critical vehicle functions that utilize the MMI display (e.g., rearview camera when backing up, warning messages displayed on MMI). No Warning Indicators: No specific warning lights or messages appear on the instrument cluster immediately preceding or during the MMI shutdown. Repeatability: The issue is not consistently repeatable on demand, but it has occurred multiple times since its initial manifestation. Potential Safety Risk: The random shutdown of the MMI system poses potential safety concerns due to: Distraction: Unexpected system failure can be distracting to the driver, potentially diverting attention from the road. Loss of Critical Information: The MMI displays crucial information such as navigation directions, rearview camera feed, and certain warning messages. A sudden loss of this information can compromise driver awareness, especially when maneuvering or in complex traffic situations.

The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more frequently. Navigation, car play and the radio are affected. It is startling when the radio turns on when it was previously turned off. It is not possible to use the navigation system. The concern is that the MMI controls other important functions and it's unclear if they will continue to work. Additionally, a linked phone restarts the Audi ap so using its navigation system (not in car play) is affected. I have to turn Bluetooth off so the car won't recognize the phone. I have reset the MMI multiple times, reentered my email and password and/or PIN. Nothing works even with assistance from Audi software service. The car is virtually undrivable and incredibly disappointing that Audi is doing nothing about solving the problem.

2020 Audi A5 started randomly rebooting (MMI software) around mid April 2025, It happens I’d say every 5-20 minutes and it repeats all the time. The fact that Audi/VW won't cover the cost to update their buggy software is very frustrating. I have notified Audi USA about the issue and am awaiting a response if they will cover the labor cost @ Prestige Audi in Denver, CO

The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,

The computer of the car (the MMI) is constantly rebooting. Once I turn on the vehicle it’ll start up normally and after about 1 minute or two it’ll go black and everything will restart.