2023 ACURA RDX

The infotainment system on this vehicle keeps failing when using Apple Carplay. The problem consistently happens when driving. The problem consists of the apple carplay going black screen and disconnecting entirely and then taking long to reconnect. This is a safety issue if you’re using the gps navigation from iOS while driving. The problem has been reported to the Acura Service dealer multiple times and they were able to reproduce it as well. They have said there is an interruption caused by satellite communications interfering with carplay while driving. They said currently no fix for this issue.

Highlight: The car was able to be started with a button press and driven away without any key inside the car. (Also, some side information that the car had it's annual check-up on the Saturday before this incident). Normally my wife keeps her purse in the house on the counter (along with the spare key in a drawer under that counter). Previously, if she forgot her purse (and car keys inside the purse), she would head out to the garage and attempt to start the car (she keeps it unlocked in the garage). In a normal situation, the car would beep at her that she didn't have the key and she would go into the house to grab her purse. On 7/31, after a frazzling day, she got a call from her doctor to come to their office for a checkup (40 minutes away). She forgot her purse again; however, this time, the car started without any warning. She took the complete drive to the doctor's office shut off the car and then realized she didn't have her purse. She even tried to turn the car back on to see if the key was in the car, it did not start. She called me, I checked her purse and spare key were both in the same location they were always in. I did remotely try to start the car to see if she could drive it back with me starting it, however, it wouldn't let her take it out of park. She continued with her doctor's appointment. Inconveniently, I grabbed her purse and took my car 40 minutes to drop off her keys and back. Luckily, she was at a doctor's office and in a safe space, however, this has the potential to be very inconvenient and unsafe for others.

I am leasing the ACURA RDX 2023 . Currently mileage in 11444. This car start has oxidized on right side of headlight 4 months ago. I came to service in NIELLO ACURA. They called Acura factory service . It is not under warranty. They can’t do anything for my car. I only had this car 1 years . This is total defective .

The infotainment screen went blank 4 times. It works intermittently and reset itself. The dealer performed service bulletin S/B 24-004 on May 21, 2024. Since then it has gone out twice. I taking the vehicle in again. I seen there are issues with that system draining the battery and the car not starting. That had to me this morning.

On entering the highway and accelerating quickly, engine lost power and car entered limp mode, refusing to exceed 60 MPH. Also, check engine light began flashing. Very dangerous situation in heavy traffic all going over 70 MPH. Exited at next exit, shut down car, then restarted with no further issues.

Infotainment system fails while using Android auto after receiving or making a phone call, which results in navigation via Google Maps unable to provide directions. The only manner in which I found temporarily resolves the issue, is restarting the infotainment system, which requires the vehicle to be stopped turned off and the driver’s door opened. This poses a grave safety risk while operating the vehicle, especially in heavy traffic conditions especially in inclement weather conditions, which I have unfortunately experienced on multiple occasions. on my second visit to the dealership i was advised by the service advisor at the dealership, that Honda is ‘aware of an uptick in reports with Android Auto and new phone models, and there is no fix identified, and any fix will most likely be with a software update.’ I as also advised that as an alternate method of restoring the connection between the phone and the car is to turn off the wi-fi and Bluetooth connections on the phone, then turn it back on, and once its turned back on, use the infotainment system to reconnect the phone. This advice is reckless at best as it requires me to move my attention from operating the vehicle to resolve this issue.