2024 VOLKSWAGEN Tiguan

The engine started smoking at 11,000 and new valve seals were replaced in the head. The engine has started to smoke again at 16,800 mile and dealer said the next step would be to replace the head. Car has been to the dealer 6-7 times for electrical and engine problems. The SOS light comes on almost every morning. Driver seat memory does not work and dealer can't figure it out after 5-6 times, they have replaced about everything on the seat and it still doesn't work.

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and others in danger. Also, you can only get gas if the doors are unlocked. This is not safe becasuse someone could take your purse or child while you are pumping gas. The vehicle has been updated, keys replaced but nothing has helped the issue. There were no warning lights.

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first available service appointment was more than a month later, and the vehicle was first taken in on January 27, 2025. Since then, the vehicle has been in the shop more than five times across multiple dealerships, including over a month during the most recent repair attempt. I have also been required to visit the dealership more than 30 times for the same issue. Dealership technicians and the service manager stated that the vehicle is defective, that nothing else can be done, and that all repair attempts have failed. The manufacturer claims it is an “environmental connectivity issue” in one spot, which is not accurate. Multiple videos requested and submitted show the failure happening in different areas of the city. At the dealership’s request, I drove with a technician who recorded the failure again. Customer Care instructed me to return the loaner vehicle immediately and take back the defective vehicle, even though it is unsafe to operate. The Customer Care manager refused to speak with me and required an appointment several days later, but they still demanded that I return the loaner and pick up the unsafe vehicle now. When I requested written documentation acknowledging that the vehicle is unsafe, they refused to provide it. This is an unresolved, repeated safety defect that puts me at risk while driving. Please, I'll appreciate any help. Thank you in advance.

The fuel gauge does not read properly even after it has been replaced.

The entertainment screen/backup camera screen turns on and off constantly. It will not stay on and shuts off completely after so many times of it turning on and off and doesn’t turn back on unless you hold the power button down for 15 seconds but still continues the on and off. Nothing has been done to the screen for it to start doing this.