2020 VOLKSWAGEN Atlas Cross Sport

Recalls, Specs & Safety Report

11RecallsNHTSA Verified88ComplaintsNHTSA Data3InvestigationsNHTSA Data
Expert Verdict
🚨Requires Careful Review

This 2020 model shows critical reliability concerns, primarily driven by significant recall activity affecting air bags and steering.

Key Factor:multiple critical recalls

📋Why This Matters

Understanding recall history helps predict future ownership costs. Each unaddressed issue represents potential repair expenses.

Insurance companies review vehicle reliability data when setting premiums. Models with elevated recall rates often see adjusted pricing.

Given this model year's elevated concern level, budget for a thorough pre-purchase inspection.

Focus Area:general reliability
📊

Expert Analysis

The 2020 Atlas Cross Sport analysis highlights key safety metrics.

Critical Component: Warning

Safety & Reliability Score

0/100
Poor

Score Breakdown

Recall Impact-88
Complaint Impact-4.4
Investigation Impact-15

Technical Specifications

Key specifications for the 2020 VOLKSWAGEN Atlas Cross Sport

Model Year2020
MakeVOLKSWAGEN
ModelAtlas Cross Sport
Fuel TypeGasoline
Body ClassPassenger Vehicle

Safety History Timeline

Scroll for more →
Jan20
NEWProduction
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Jan20
RECALLRecall Issued
Aug20
ISSUEFirst Report
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened
Apr23
INVInvestigation Opened

Consumer Complaint Analysis

⚠️

Most Reported Issue

20 complaints (23% of total)
➡️

Complaint Trend

Stable
No trend data
✅

Safety Incidents

No critical incidents

Complaint Severity Distribution

Breakdown of 88 consumer complaints by severity level.

🟠High
4(5%)
🟡Medium
14(16%)
🟢Low
70(80%)

Mileage Failure Analysis

⚙️Engineering Insight

Based on consumer reports, issues for this vehicle tend to peak around the 0-20k mileage range. The average reported failure mileage is 31,546 miles.

📊 Mileage data extracted from 10 of 88 complaints (11% coverage)
0-20k
4 reports (40%)
20k-40k
4 reports (40%)
40k-60k
1 reports (10%)
60k-80k
1 reports (10%)
80k-100k
0 reports (0%)
100k+
0 reports (0%)
* Analysis based on mileage data extracted from consumer complaint descriptions. Actual failure rates may vary.

🛠️ DIY Diagnosis Center

Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).

Primary Risk Areas

VISIBILITYEXTERIOR LIGHTINGSEATSSTEERINGTIRESEQUIPMENTAIR BAGS

Official Safety Recalls (11)

Campaign: 21V892000

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.

Consequence

A water leak may damage the air bag control module, causing an inadvertent air bag deployment and increasing the risk of injury or a crash.

Remedy

Dealers will repair the drain tube and replace the air bag control module, as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 87H4.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 20V504000

EXTERIOR LIGHTING:HEADLIGHTS

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence

A headlight aimed incorrectly aimed reduces the driver's visibility, increasing the risk of a crash.

Remedy

Volkswagen will notify owners, and dealers will adjust the driver's side headlight, free of charge. The recall began September 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94N7.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 20V505000

SEATS

Summary

Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

Consequence

In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

Remedy

Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 20V712000

STEERING

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.

Consequence

A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.

Remedy

Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q6. Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 20V702000

TIRES:SIDEWALL

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

Consequence

Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.

Remedy

Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle's tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44Q5.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 21V026000

STEERING

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.

Consequence

A fractured steering knuckle can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Volkswagen will notify owners, and dealers will inspect and, as necessary, replace one or both steering knuckles, free of charge. The recall began February 16, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q7.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 22V086000

EQUIPMENT:OTHER:LABELS

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Consequence

Without the reduced GVWR label, the vehicle could be overloaded, leading to a loss of control and increasing the risk of a crash.

Remedy

Dealers will install the reduced GVWR label, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 09D9.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 22V152000

AIR BAGS:SIDE/WINDOW

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.

Consequence

A delayed air bag deployment can increase the risk of injury.

Remedy

Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 22V815000

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Consequence

An undetected sudden loss of pressure in all four tires increases the risk of a crash.

Remedy

Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 23V215000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Consequence

A deactivated passenger air bag increases the risk of injury during a crash.

Remedy

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Volkswagen Group of America, Inc.

Campaign: 24V464000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Consequence

A deactivated passenger air bag increases the risk of injury during a crash.

Remedy

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Volkswagen Group of America, Inc.

NHTSA Investigations

3 investigations

Official NHTSA safety investigations for 2020 Atlas Cross Sport.

INV-2020-1000🟢 Closed

NHTSA opened investigation after receiving consumer complaints regarding Atlas Cross Sport performance issues.

Opened: Affected Units: 14,123
INV-2020-1001🟢 Closed

NHTSA opened investigation after receiving consumer complaints regarding Atlas Cross Sport performance issues.

Opened: Affected Units: 36,072
INV-2020-1002🟢 Closed

NHTSA opened investigation after receiving consumer complaints regarding Atlas Cross Sport performance issues.

Opened: Affected Units: 45,175

Consumer Complaints

88 total complaints

Consumer-reported issues submitted to NHTSA for 2020 Atlas Cross Sport.

Common Reported SymptomsAI Analysis

Warning23%
Noise9%
Accident5%
Crash/Accident5%
Acceleration Issues5%
Display5%
Warning Lights5%
Engine/Powertrain🔵 Low
FUEL/PROPULSION SYSTEM

GAS TANK SEAL FAILED CAUSING COLLAPSE OF GAS TANK AND DAMAGE TO FUEL PUMP. SIMILAR PROBLEM IN OTHER VOLKSWAGON VEHICLES SUCH AS JETTA AND GOLF THAT HAD RECALL IN PAST. VOLKSWAGON COSTUMER SERVICE WAS NOTIFIED, BE FAILED TO OFFER REPAIR COVERAGE DUE TO FACT I HAD THE OIL CHANGED AT A NON VOLKSWAGON SERVICE CENTER. NO WORK WAS DONE ON FUEL SYSTEM OUTSIDE OF OFFICIAL VOLKSWAGON DEALERSHIP.

Dec 20, 2025Open
Electrical🔶 Medium
ELECTRICAL SYSTEM,UNKNOWN OR OTHER

The car was purchased brand new in 2020. In 2022, the heating core broke and had to be replaced. This has happened again. This is a safety issue, the defroster is blowing cold air and not clearing the windshield properly. Having to drive a vehicle while freezing is also a safety hazard. A vehicle that is 5 years old, should not have this happen twice. Volkswagen was contacted and said there was not anything they could do. I read online that many with 2019 & 2020 Atlas & Atlas Cross sports are having the same issue. It should not take an accident to happen for Volkswagen to do something, Volkswagen needs to correct this issue ASAP.

Dec 17, 2025Open
Brakes🔵 Low
SERVICE BRAKES

Pulled out of driveway onto major road. Brake fluid alert showed up on dash. Brakes completely stopped working. Was able to roll the car to a stop. Called tow truck which delivered car to mechanic. Mechanic confirmed that there were no brakes and advised that the brake master cylinder leaked into the brake booster which caused the brake booster to be damaged. Mechanic needed to remove and replace the the brake master cylinder and the vacuum brake booster.

Nov 12, 2025Open
Brakes🔶 Medium
VEHICLE SPEED CONTROL,SERVICE BRAKES

On Sep 25 2025 my wife parked car in parking lot to check phone messages. The car was in park. When she finished she placed the car in drive. It began to accelerated rapidly even after the brakes were applied and struck a tree. Her foot was not on the accelerator. The car then rolled over onto the driver side door. A police officer in a nearby building saw the crash and said the car was probably at 30mph when it hit the tree. He and two other officers got my wife out of the car. After the car was towed away we contacted VW customer care and asked that the car be examined. The said when the car was returned to drivable condition they would examine it. Hartford insurance totaled the car and said they were not responsible to examine the care and referred us back to VW. Again VW will not go the a salvage yard to examine the car. The car had intermittent electronic signal issues and a previous recall on doors needed to be redone because originally the wrong part was installed. I did experience a previous incident months before where I felt the car accelerated quicker than I expected from a stop with slight pressure on the pedal but it was only momentary.

Oct 31, 2025Open
Other🔵 Low
UNKNOWN OR OTHER

Hood cable release snapped/broke during a routine oil change.

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #22V086000

*correlation estimated by AI, not an official NHTSA link.

Oct 15, 2025Open
Body/Interior🔵 Low
STRUCTURE

2020 Atlas Cross Sport- hood release cable snapped- known issue. Many complaints online. Needs a recall! Dangerous

Oct 6, 2025Under Review
Other🔵 Low
UNKNOWN OR OTHER

The hood latch is broken. After searching the cause I have found that this is a common issue with 2020 VW ATLAS. There needs to be a recall.

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #22V086000

*correlation estimated by AI, not an official NHTSA link.

Aug 20, 2025Under Review
Other⚠️ High
UNKNOWN OR OTHER

Issue: Vehicle Lockout/Fob Unresponsive The combination of opening the passenger door, locking the vehicle with the key fob, and hitting the ignition button once before closing the door, DISABLES THE KEY FOB FUNCTIONALITY AND LOCKS YOU OUT OF THE VEHICLE. The app also becomes unresponsive because the ignition is engaged. The only way to open the car is manually with the key. If you have your child safety locks engaged for the rear seats, your children wont be able to open the doors if they are in a safety harness. This was an accidental order of events. We were never taught how to use the manual key entry when we purchased our vehicle. We were actually right next to the VW dealer the day of the incident and their trained sales person couldn't open the door with the manual key. Once 911 arrived, the fire fighters couldn't do it, and finally the EMT was able to get the key cover off and opened the door. Forced entry with a lockout kit didn't work. We were about to break the glass because my children were locked in the car, stuck in their carseats unable to open the door with child safety locks being on, in 90 degree weather for 15 full minutes. VW inspected and reported that indeed, this combination of events locks you out of your vehicle and is programmed this way for all of their vehicles with their computer technology. I was instructed to use the manual key to open door if this happens again. They also said this has never been reported as an issue because people don't do this. If someone were to rent this vehicle or, in my case, a secondary driver is trying to operate the technology, this could easily happen to another person. this is unacceptable and a safety concern.

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #22V086000

*correlation estimated by AI, not an official NHTSA link.

Aug 18, 2025Under Review
Steering/Suspension🔵 Low
SUSPENSION

Noise (Rattle) coming from LH rear wheel well while driving. Brought vehicle to dealer for inspection, found LH rear coil sheared in half. Dealer replaced both rear coil springs. There was a recall for the 2018/2019 Atlas/Cross Sport for the same issue. (NHTSA #18V904000) I believe VW needs to include some if not all 2020 models as well. The failure of the coil spring was not due to abusive driving. This was poor metallurgy. I've never in my life had a coil spring fail.

Aug 1, 2025Under Review
Other🔵 Low
UNKNOWN OR OTHER

About a year ago the light of the SOS appear in red and will not reset back to green. The SUV has a warning sign in the dash that does not go off: Error: emergency call function. And an orange triangle in the display who cant go off. The dealer said that Its the car net module defective and is a well known issue with the 2020-2022 Atlases. They were supposed to order a new module and change it in warranty. The module didnt arrive and now they want me to pay for the module in order to change it because the warranty has expired. This module controls all the features in the Atlas, so I cant use anothing connected to the car net, telephone, calls, tracking device, navigation, handsfree and others. Q

✨ AI Insight

This complaint matches keywords from official recalls:

Recall #22V086000

*correlation estimated by AI, not an official NHTSA link.

Mar 12, 2025Under Review

Frequently Asked Questions

Are there any recalls for the 2020 VOLKSWAGEN Atlas Cross Sport?

Yes, the 2020 VOLKSWAGEN Atlas Cross Sport has 11 recorded recalls from NHTSA. These recalls cover various components including VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS, SEATS.

Is the 2020 VOLKSWAGEN Atlas Cross Sport safe to drive?

The 2020 VOLKSWAGEN Atlas Cross Sport has 11 recalls. If you own this vehicle, check with your dealer to ensure all recall repairs have been completed. Most recalls have free remedies available.

Where can I check if my 2020 VOLKSWAGEN Atlas Cross Sport has open recalls?

You can check for open recalls by visiting NHTSA.gov and entering your Vehicle Identification Number (VIN), or by contacting your local VOLKSWAGEN dealer.

🎯Risk Areas & Recommended Actions

Based on recall data, these components require verification:

1

Air bags

Issue: increases occupant injury risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm air bags recalls are complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all air bags recalls are completed before purchase.

Campaigns:22V15200023V21500024V464000
2

Steering

Issue: increases crash or loss-of-control risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm steering recalls are complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all steering recalls are completed before purchase.

Campaigns:20V71200021V026000
3

Tires

Issue: increases crash or loss-of-control risk

✅

If you already own this vehicle: Contact your dealer immediately to confirm tires recalls are complete. Recall repairs are always free.

🔍

If you are evaluating a used example: Request VIN and verify all tires recalls are completed before purchase.

Campaigns:20V70200022V815000
💡Visit NHTSA.gov or contact your VOLKSWAGEN dealer to verify recall completion status.

🧭What This Means for You

Families with young passengers, pregnant drivers, or those with frequent highway commutes should prioritize this information.

If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.

🔑

If You Own This Vehicle

  • Verify all 11 recalls have been completed using your VIN at NHTSA.gov or through your VOLKSWAGEN dealer.
  • If any recalls are open, schedule service immediately—recall repairs are always free.
  • Consider setting up VIN-specific alerts to receive notification of future recalls.
🛒

If You're Buying Used

  • Request full service history and documentation of all recall completions.
  • Consider whether adjacent model years (2019 or 2021) show better safety metrics.
  • Budget for thorough pre-purchase inspection focusing on known problem areas.
⚖️

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Data sourced from the National Highway Traffic Safety Administration (NHTSA). Last updated: January 10, 2026.