2024 TOYOTA Venza

Last year my vehicle rear camera and sensor failed to which caused me to backup into a mailbox. I had brought it up after a car wash at the dealership and they said they didn't know about any recalls at the time. I recently saw the recall for this year and make and would like this to be investigated further. I also have an estimate for the damages that I can provide.

After applying the brakes in a sudden situation, the automatic emergency braking came on but the car didn't stop. The brake pedal was pushed all the way to the floor board but the car didn't stop and crashed into the vehicle in front. This happened once before but didn't end in a crash. This was a total brake failure.

-Issue with electrical system. Unable to access to connect services (APP, SOS). Contacted Toyota three times to let them know about this issue. -Collision Warning/Rear Cross Warning don't always operate. There is no sound or warning. -Occasionally, screen turns off completely when driving. -Navigation system is always confused and doesn't give proper directions. -Carplay not able to connect to phone sometimes. - -

When driving at night using low beams a shadow is cast by the headlights. The shadow is on the driver's side approximately 100 feet in front of the vehicle, at the 11:00 position. This gives the impression that someone or something is entering the path of the vehicle causing the driver to brake or swerve to avoid a collision. This endangers the occupants of the vehicle and others on the roadway. If the driver grows accustomed to this and "learns" not to pay attention to this area of his/her path it endangers those who enter this area.

I don’t have the specific date that this happened because it was several times. When I first got the car the Toyota app stopped working after a few days. I brought it back a couple times and they replaced the headpiece because the app system crashed. Then the CarPlay stopped working not long after the head piece was replaced and the app stopped working. After going to the dealership for eight or nine times they finally ordered me a DCM. While waiting for that part, the auto start via key fog was not heating up the car. So with presetting the defrost to be on for auto start, the hazards came on when I auto started it. I happened to have had it at the service department when it happened and the mechanic said he didn’t know how to shut it off so he had to disconnect the battery. While I was speaking with Toyota about it on the phone, they asked me to try it out to see if the problem was gone and it wasn’t and I couldn’t shut the hazards off. So I drove with the hazards on and eventually the hazards turned off, but the CarPlay screen completely shut off when the hazards turned off. Also, when the hazards were on the car didn’t shut off when I opened the door. Also, another incident was that there was an acceleration issue when going to accelerate from a stopped position at a light. When I pressed on the gas the car started to move and then it went to a complete stop as if I was pushing on the break, but I wasn’t on the break. I was on the gas. I even looked down to see that my foot was on the gas. After pumping the gas pedal, it finally started to go. All of the above issues so far seem to be resolved after replacing the DCM. Like I said there’s too many incidences above for me to give a date to which all of this happened but it’s within the last few months I got this car in August.

The contact owns a 2024 Toyota Venza. The contact stated that while his wife was driving at 10-20 making a left turn, a Land Rover veered in her path, and she crashed. The auto collision system did not engage.  The brakes were applied but failed to respond. There were no warning lights illuminated. There were no reported injuries, fire or air bag deployment, or police reports filed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,500. The VIN was not available.