2023 TOYOTA Corolla Cross

I noticed that the police report does not mention or investigate the issue of the car’s airbags. This was a major accident, and the vehicle was completely totaled—yet not a single airbag deployed. I would like to know what action your department can take to address the sale of such vehicles in our country, and who will be held responsible when airbags fail to operate in serious accidents. I have great respect for the police department—like the military, it is one of the most disciplined and critical services in our society. However, I kindly request that you report the issue of the non-functioning airbags to your supervisors or the concerned department, and, if possible, bring it to public attention or initiate corrective action with Toyota car suppliers. Thank you very much for your service and understanding.

I purchased a brand-new 2023 Toyota Corolla Cross LE on [XXX], in St. Croix, Virgin Islands, selling price, $31, 500.00 Early July 2025, I started the vehicle, and unexpectedly, multiple lights emerged on the dashboard screen per below, Exhibit 1 - Check Engine - Visit your dealer Exhibit 2 -Drive Start Control Malfunction - Visit your dealer Exhibit 3 - Parking Brake Malfunction Exhibit 4 - Secondary Collision - Brake System Malfunction Exhibit 5- Parking System Malfunction The vehicle was taken to Island Toyota on July 5th. The codes were cleared by removing the battery terminal. Two days later, the warning lights reappeared. After the technician performed diagnostic testing, I received a phone call to pick up the vehicle. The total cost of the ordered parts exceeds $2,000, which includes a computer. This vehicle is under warranty, particular vehicle IS NOT TWO YEARS OLD. This vehicle is a LEMON. I spoke with Carlos Rivera, a Customer Service Agent at Toyota of Puerto Rico. I notified him of this matter via phone calls, and he responded. He stated that his department is the warranty department, solely responsible for ordering parts for vehicles with warranties. He advised me to speak Ms Charla Green, the General Manager for Toyota St. Croix. Not quite sure why she never returns calls and is virtually unfeasible to speak with customers is atrocious. The front desk agents seems to be programmed to let you know Ms Green is not available and the supervisor, Ms Francis, seems uninterested in the daily chronicles with ones vehicle. The Entire department running blind while upper management is collecting hefty salaries. When the poor man cries out in distress, it’s a deep yearning for help and reassurance from the workers getting paid to help. While traversing on the [XXX], with a passenger in the vehicle, approximately, on [XXX], the instrument cluster display went BLANK, the vehicle lost power, slowed down, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ATTACHMENTS OF PICTURES FOR COMPLAINT NUMBER 11688637. [XXX] [XXX] . 2023 Toyota Corolla Cross The scanned pictures shows all the warning lights displayed on my vehicle. A NEW COMPUTER WAS INSTALLED YET IT CONTINUES TO REFLECT THESE LIGHTS. A NEW SWITCH ASSY, HOSE VENTILATOR, VALVE ASY, OI AND COMPUTER ASSEMBLY. CURRENTLY THE DEALER ORDERED INJECTOR SET, ALONG WITH SWITCH, PUSH. HONESTLY, THE PROBLEM CANNOT BE FOUND, PARTS WILL BE ORDERED CONTINUOSLY. THE DANGER WAS WHEN THE ENTIRE DASH BOARD WENT BLANK, WHILE ON THE HIGHWAY, THE VEHICLE LOST POWER AND THE TRANSMISSION STALLED TO SHIFT GEAR. I PULLED OVER ON THE SIDE OF THE ROAD AND CALLED THE CEO OF TOYOTA IN PUERTO RICO. I EXPLAINED TO THEM MY LIFE IS AT RISK. THEY DECIDED TO GIVE ME A RENTAL UNTIL THE NEW PARTS COME IN. PLEASE INVESTIGATE THIS MATTER. MY VEHICLE HAS A SERIOUS PROBLEM. IT HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THIS ISSUE AND TOYOTA DOES NOT CARE IF I DIE OR LIVE. WHO KNOWS IF OTHER INDIVIDUALS IS HAVING THIS ISSUE. PLEASE INVESTIGATE THIS IMPERATIVE MATTER. THIS VEHICLE WILL BE TWO YEARS IN NOVEMBER 2025. VEHICLE COMPUTERS LAST IN EXCESS OF TEN YEARS. ALL THE LIGHTS BELOW STAYED ON FOR SEVERAL WEEKS. THE TECHNICIAN KEEP REMOVING THE BATTERY FOR RESETTING PURPOSES, WHEREAS ALL WARNING SIGNALS DISPLAYED ONCE MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving 68 MPH, there was an abnormal sound like a gunshot coming from the sunroof. The contact stated there was a huge hole formed in the middle of the sunroof, and air was rushing into the vehicle. The contact discovered a large piece of glass behind her right ear; however, the contact was not injured because of the failure. The contact pulled over at the next rest stop and cleaned out the vehicle. Upon inspecting the glass, the contact discovered several hairline fractures and cracks around the edges of the glass. The contact believed that the failure was caused by excessive pressure and stress placed on the vehicle after extensive hours of driving. The contact stated that while driving for an extensive period at high rates of speed, the contact had to clear her ear passages because her ears were frequently filled with air. The contact notified the dealer and an independent mechanic about the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 12,000.

On [XXX], at approximately [XXX], I was involved in a major collision in Northridge, California, while driving my 2023 Toyota [Model], VIN: [XXX] . While making a left turn from [XXX] to [XXX], my vehicle was struck on the driver’s side/front area. I was wearing my seatbelt. Despite the severity of the impact and heavy vehicle damage, the airbags failed to deploy. Component/System Failed: Airbag system (sensors and/or deployment mechanism). Vehicle is available for inspection upon request. Safety Risk: My safety was compromised because the airbag system did not activate to protect me from the crash forces. This left my head, neck, and torso unprotected, increasing the risk of serious injury or death. Injuries Sustained: Lightheadedness, neck pain, middle back pain, and episodes of forgetting words when speaking. Currently being evaluated in the Emergency Department. Reproduction/Confirmation: The issue has not been reproduced or confirmed by a dealer or service center. UNKNOWN if this is a recurring defect. Inspections: The vehicle has not yet been inspected by Toyota or a dealer. Police documented the incident, and insurance will inspect. The vehicle is available for manufacturer, NHTSA, or other inspections. Warnings/Prior Symptoms: No warning lamps, error messages, or prior symptoms before the failure. UNKNOWN if sensors or control module registered the crash but failed to deploy. Evidence: Videos and photos show this was a major crash with heavy damage, yet airbags did not deploy. I request a full investigation, disclosure of similar reports, and corrective action/recall if warranted. My legal counsel will also follow up with Toyota INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving on I-290 toward Chicago when traffic began to slow. I also began slowing down when I was suddenly rear-ended by the vehicle behind me at a high speed. My car sustained significant rear-end damage, including a crushed bumper and a detached exhaust pipe that was dragging on the ground. The other vehicle involved was totaled. Police arrived on the scene and determined the other driver was at fault. While waiting for the tow truck, multiple tow personnel commented that, based on the severity and location of the impact, the airbags should have deployed — but they did not. I did not receive any warning lights, alerts, or messages before or after the impact. I did not hit my head, but it was a real possibility given the force of the crash, and I believe this created a serious safety risk. I purchased this vehicle in large part due to its reputation for safety, and in this situation, I felt unprotected. At this point, the vehicle has not yet been inspected by a dealer or manufacturer, but the police and insurance companies have been involved. I am concerned that the failure of the airbag system to deploy represents a defect or malfunction in the safety system. I am willing to make the vehicle available for inspection if needed.