2024 SUBARU WRX

On 12/3/2025 at approximately 9:46 am, I was driving at about 30 mph when a SiriusXM advertisement suddenly appeared on the infotainment screen. The pop-up took over the entire display and required manual dismissal to regain access to navigation and audio controls. This interruption forced me to divert my eyes and hand from the road. I have video evidence showing the ad appearing while the car was actively moving but can only attach a screenshot in this report. This poses a significant safety risk, especially at highway speeds or in poor weather conditions. Other Subaru owners have reported similar issues, indicating this may be a widespread software or UX defect. I am submitting this complaint to request investigation into whether Subaru’s infotainment system violates safety-critical UI standards by permitting advertisements to display while the vehicle is in motion.

While driving a full screen advertisement for SirusXM takes over the entire screen on your infotainment system. You must select to close or accept the sales offer to close the advertisement and have access to the controls or navigation on your infotainment screen. This is a dangerous distraction as you are driving to have something take over the display and then it shows as a sales ad.

On Dec 4 around 6pm driving in Chicago area. Weather has been very bad, with snow and extreme cold, leaving roadways and especially alleyways (as they do not receive regular city plow/salt) covered in snow and ice. While creeping over hardpacked snow and ice down an alleyway to access my apartment parking area, the dashboard screen suddenly came on in order to display an ad for SiriusXM. I keep the dashboard screen off specifically because I find it extremely distracting, even when static. When it came on suddenly, I experienced a crisis response, slamming on the brakes, resulting in slide forward and to the side. In this instance, I was fortunate not to hit anything or have anything further occur, but it could easily have been very different. Why can an ad server turn this screen on when closed by the owner? Why can it serve ads in private vehicles at all? I attempted to contact the dealer regarding this and they placed me on hold and eventually hung up on me. I have scheduled an appointment with legal counsel to discuss my further options.

While driving, I get a pop-up ad Sirius XM. It is beyond annoying, invasive and possibly dangerous. This shouldn't be allowed and there should be regulations against ads preventing distracted driving.

Sirius XM advertisement took over driver infotainment system while driving casuong a significant distraction in driver attention. Infotainment system handles some car functions such as climate control, navigation, and relays information for eyesight system to other modules of the vehicle. There have been other complaints from drivers. The sudden change in display locks drivers out of climate control and other functions until advertisement is acknowledged.

The Drivers side mirror (LEFT) When sitting still is distorted and wavy if you look around in the mirror. It makes the earth bend or any objects in the mirror bend, the best way to put it when driving or sitting still it looks like a funhouse mirror. And once at about 40 MPH the Same mirror also vibrates while driving. The retailer I choose has replaced the mirror glass twice and the mirror housing once, it had done nothing to fix it.

Driving kids home from school and while making a left hand turn through a large intersection, when shifting from 2nd to 3rd gear I heard an immediate pop and then it lost all power in third while sounding like a bag of gravel under the car. I could have easily lost power while merging on a highway instead of a lower speed turn and endangered the welfare of my two daughters. Subsequent tear down by Parkway Subaru confirmed that 3rd gear had experienced catastrophic failure with hardly any gear teeth remaining on 3rd gear. I have found the problem reported numerous times online, specifically third gear. The transmission was inspected by a Subaru of America specialist, who then denied that it was a manufacturer issue. No warnings or signs of mechanical failure prior to the incident. Shifting had been normal and routine throughout lifetime of the car (1 year 15k miles). I had to wait 2 weeks to be told they were denying warranty or good will assistance on a year old vehicle purchased new. I have been driving a rental car since the incident while my car has been sitting at the dealership. Dealer has been unable to provide specific reasoning for denial of warranty beyond stating that "they feel it is not a manufacturer or material defect". Feelings aren't empirical evidence of failure last time I checked. I have tried to reach SoA agent assigned to my case for three straight days with no communication until this afternoon (5/15) in which I missed their call and they did not respond when I called back within 5 minutes. Attached below are pictures from other consumers who experienced the same failure, as well as a picture of my own failure and are a report on subaru 2022+ wrx models and issues relating to 3rd gear specifically.