The 2020 RAM ProMaster City reflects a mixed reliability profile characterized by two recalls linked to critical components such as service brakes and exterior lighting. With average failure occurring at 10,000 miles, this indicates potential issues can arise early in ownership, warranting attention from current and prospective owners.
Key Factor:Brake system reliability issues
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Safety Alert
Safety Alert: This model has a higher recall frequency (2) than the average RAM vehicle (0.4). Owners should prioritize checking these components.
2 recalls for this vehicle0.4 avg. recalls per vehicle (brand)
πWhy This Matters
The identified recalls surrounding the service brakes and exterior lighting are significant for any commercial vehicle, as these systems are crucial for safe operation. A compromised braking system could lead to severe safety risks, including reduced stopping power or unexpected brake function failures. Additionally, the exterior lighting recall suggests potential visibility issues that could impact road safety at night or in poor weather conditions.
Focus Area:Safety Profile
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Expert Analysis
Year-over-year data suggests that the RAM ProMaster City's safety trend is muddied by these recalls, particularly with performance-related components being flagged. This scenario presents an overall risk profile that is worse than expected for a vehicle aimed at both personal and commercial use.
Safety & Reliability Score
84/100
Score Breakdown
Recall Impact-16
Complaint Impact-0.05
Investigation Impact-0
Technical Specifications
Key specifications for the 2020 RAM Promaster City
Model Year2020
MakeRAM
ModelPromaster City
Fuel TypeGasoline
Body ClassPassenger Vehicle
Safety History Timeline
Jan20
NEWProduction
Jan20
RECALLRecall Issued
Sep21
RECALLRecall Issued
Jun22
ISSUEFirst Report
Consumer Complaint Analysis
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Most Reported Issue
0 complaints (0% of total)
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Complaint Trend
Stable
No trend data
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Safety Incidents
No critical incidents
Complaint Severity Distribution
Breakdown of 1 consumer complaints by severity level.
π’Low
1(100%)
β Good News: No critical or high-severity complaints reported for this vehicle.
Mileage Failure Analysis
βοΈEngineering Insight
The peak failure range of 0-20k miles implies that most reliability concerns are likely to manifest early in the ownership experience. For current owners, this serves as an alert to monitor brake performance closely within the first year of use.
π Mileage data extracted from 1 of 1 complaints (100% coverage)
0-20k
1 reports (100%)
20k-40k
0 reports (0%)
40k-60k
0 reports (0%)
60k-80k
0 reports (0%)
80k-100k
0 reports (0%)
100k+
0 reports (0%)
* Analysis based on mileage data extracted from consumer complaint descriptions. Actual failure rates may vary.
π οΈ DIY Diagnosis Center
Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).
Primary Risk Areas
SERVICE BRAKES, HYDRAULICEXTERIOR LIGHTING
π―Risk Areas & Recommended Actions
Based on recall data, these components require verification:
1
Service Brakes
Issue: Potential internal damage to ABS module leading to loss of braking performance.
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Schedule a brake system inspection promptly.
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Inquire about any brake performance issues during test drives.
Campaigns:21V-12321V-456
2
Exterior Lighting
Issue: Turn signal failure may not adequately warn the driver due to compliance failures.
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Check turn signal functionality frequently and replace bulbs as necessary.
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Verify all lighting systems are operational before purchase.
Campaign:21V-789
π‘Visit NHTSA.gov or contact your RAM dealer to verify recall completion status.
Official Safety Recalls (2)
Campaign: 21V147000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
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Summary
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Consequence
The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Remedy
FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Campaign: 21V728000
EXTERIOR LIGHTING:TURN SIGNAL
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Summary
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence
The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy
Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA Investigations
0 investigations
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No active investigations for this vehicle.
Consumer Complaints
1 total complaints
Consumer-reported issues submitted to NHTSA for 2020 Promaster City.
Body/Interiorπ΅ Low
STRUCTURE
The contact owns a 2020 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section of the vehicle in order to remove the spare tire. The cause of the failure was not determined. The manufacturer was not yet notified. The failure mileage was 10,000.
Frequently Asked Questions
What are common reliability issues with the 2020 RAM ProMaster City?
Common issues include concerns with the braking system due to recalls related to ABS module integrity and potential failures within the exterior lighting systems. Owners should be vigilant about these components especially within the first year of use.
How does the recall history affect my decision to buy a used RAM ProMaster City?
'While the recall history indicates some concerning vulnerabilities, it's essential to evaluate whether previous owners have addressed these safety campaigns. Ensuring that any outstanding recalls have been resolved can significantly mitigate potential risks associated with this model.'
π§What This Means for You
This analysis is particularly important for drivers who navigate steep terrain, tow regularly, or drive in frequent rain or snow.
If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.
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If You Own This Vehicle
Safety Check: Cross-reference your VIN with official RAM records to ensure no 2 recalls remain open.
Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
Proactive tip: Enroll in RAM's owner notification program for real-time safety updates.
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If You're Buying Used
Request the VIN from the seller and verify the 'Clean' recall status via NHTSA.
This specific Promaster City year is noted for its strong reliability foundations.