2020 NISSAN Murano

Recalls, Specs & Safety Report

2RecallsNHTSA Verified39ComplaintsNHTSA Data0InvestigationsNHTSA Data
Expert Verdict
⚠️Elevated Concerns

The 2020 Nissan Murano exhibits several reliability concerns, particularly around the suspension and steering systems, with significant component recalls that may impact safety. The average failure mileage of 31,425 miles indicates that issues can arise early in ownership, urging caution for prospective buyers.

Key Factor:Suspension and steering issues

πŸ“‹Why This Matters

Defects related to suspension and steering are critical because they directly affect driving stability and safety. The recalls indicate a potential risk of separation in key components like the transverse link and inadequate strength in the rear axle housing, which could lead to severe handling issues or even accidents. A thorough inspection of these components is vital for ensuring safe operation, making it an essential focus during pre-purchase assessments.

Focus Area:Safety Profile
πŸ“Š

Expert Analysis

The safety trend for the 2020 Nissan Murano shows a concerning profile due to its recalls related to fundamental systems affecting vehicle control. Compared to similar vehicles in its class, these issues may place it at a disadvantage when considering overall reliability and owner satisfaction.

Critical Component: Accident

Safety & Reliability Score

82/100
Very Good

Score Breakdown

Recall Impact-16
Complaint Impact-1.95
Investigation Impact-0

Technical Specifications

Key specifications for the 2020 NISSAN Murano

Model Year2020
MakeNISSAN
ModelMurano
Fuel TypeGasoline
Body ClassPassenger Vehicle

Safety History Timeline

Jan20
NEWProduction
Jan20
RECALLRecall Issued
Feb20
ISSUEFirst Report
Nov21
RECALLRecall Issued

Consumer Complaint Analysis

⚠️

Most Reported Issue

8 complaints (21% of total)
➑️

Complaint Trend

Stable
No trend data
βœ…

Safety Incidents

No critical incidents

Complaint Severity Distribution

Breakdown of 39 consumer complaints by severity level.

🟠High
5(13%)
🟑Medium
13(33%)
🟒Low
21(54%)

Mileage Failure Analysis

βš™οΈEngineering Insight

With peak failures occurring between 0-20k miles, current owners should be particularly vigilant during this early phase of vehicle ownership. New owners should prepare for immediate checks on suspension and steering components to avoid potential failures that could compromise safety.

πŸ“Š Mileage data extracted from 8 of 39 complaints (21% coverage)
0-20k
4 reports (50%)
20k-40k
2 reports (25%)
40k-60k
0 reports (0%)
60k-80k
1 reports (13%)
80k-100k
1 reports (13%)
100k+
0 reports (0%)
* Analysis based on mileage data extracted from consumer complaint descriptions. Actual failure rates may vary.

πŸ› οΈ DIY Diagnosis Center

Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).

Primary Risk Areas

SUSPENSIONSTEERING

🎯Risk Areas & Recommended Actions

Based on recall data, these components require verification:

1

Suspension System

Issue: Insufficient strength in the rear axle housing; potential separation of transverse links.

βœ…

Conduct a thorough inspection of rear suspension components immediately.

πŸ”

Verify recall completion status; ask for proof of repairs related to suspension issues.

2

Steering System

Issue: Manufacturing defects may cause transverse links to separate from ball joints.

βœ…

Check steering responsiveness regularly; look out for unusual noises or handling characteristics.

πŸ”

'Request detailed service history focusing on any steering-related repairs or inspections.'

πŸ’‘Visit NHTSA.gov or contact your NISSAN dealer to verify recall completion status.

Official Safety Recalls (2)

Campaign: 21V402000

SUSPENSION:REAR:AXLE:SPINDLE

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Nissan North America, Inc.

Campaign: 21V170000

STEERING:LINKAGES

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Consequence

Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.

Remedy

Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Manufacturer: Nissan North America, Inc.

NHTSA Investigations

0 investigations
βœ“

No active investigations for this vehicle.

Consumer Complaints

39 total complaints

Consumer-reported issues submitted to NHTSA for 2020 Murano.

Common Reported SymptomsAI Analysis

Accident21%
Explode13%
Warning13%
Acceleration Issues13%
Noise8%
Shatter5%
Smell5%
Steering/SuspensionπŸ”΅ Low
STEERING,SUSPENSION,WHEELS

Claim #11682497 follow up I’ll be attaching documents below

Aug 28, 2025Under Review
Steering/SuspensionπŸ”Ά Medium
STEERING,SUSPENSION,WHEELS

Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 22, 2025Under Review
Safety SystemsπŸ”΅ Low
SEAT BELTS

The seatbelts are starting to stick so it makes it hard to try and pull it to latch.

Jul 5, 2025Under Review
Steering/SuspensionπŸ”΅ Low
SUSPENSION

My 2020 Nissan Murano sl has 35k miles and the rear shocks are defective. The defect has already ruin a new set of tires with humps. This should be a manufactured recall.

Mar 5, 2025Under Review
Steering/SuspensionπŸ”΅ Low
STEERING,SUSPENSION

Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.

Nov 30, 2024Resolved
Safety SystemsπŸ”΅ Low
SEAT BELTS

Driver seat belt latch starting to stick and not latch properly

Oct 23, 2024Resolved
Visibility⚠️ High
VISIBILITY/WIPER

My sunroof exploded but I don't know why. There was no warning. Might have been a rock but I didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real injuries other than a couple of glass shards being sharp. Mostly just got some skin irritation. Some areas on my car have scratched paint and plastic parts. I had my Nissan dealer look at it. They will clean up the glass and replace the sunroof for about $2000. I feel like it should be replaced for free as a warranty item. I also got an estimate from a collision shop for about $7500. There is scratched paint and plastic as well as the headliner certainly has glass in it. Their estimate was much more detailed. Filed an insurance claim today, so hope to have it all fixed up soon.

Oct 17, 2024Resolved
Safety SystemsπŸ”Ά Medium
FORWARD COLLISION AVOIDANCE

The car keeps braking like I've been in an accident when I travel under an overpass. It doesn't do it every time, just sometimes. I've had it at the dealer, Don Moore in Owensboro, Ky. and since it doesn't show any codes they can't/won't do anything about it. I don't feel safe driving this car for fear it will slam on the brakes at any time. It has happened 3 times so far. It also did it almost, once, when driving down the main street in town. It all of the sudden showed the cameras and the lights came up on the dash but luckily it didn't brake. Thank you. [XXX] . [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 26, 2024Resolved
Other⚠️ High
UNKNOWN OR OTHER

I was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. It blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. I was quite shaken up. I contacted my insurance and working a claim to have it replaced. Then I find out this has been common in Nissan vehicles for a long time and law suits because of it, too. These sunroofs allegedly exploded because of their design. Instead of laminating the glass in the sunroofs, the lawsuits claimed, Nissan used thin pieces of tempered glass instead of thicker pieces. The reason why Nissan allegedly did this, according to the suits, is so that the sunroof could be lighter and, thus, the vehicle could get better fuel economy. The lawsuits also alleged the Japanese automaker applied ceramic enamel around the edges of the sunroofs, weakening the strength of the glass. I also sent an email to Nissan but doubt if I will hear from them. What is being done by the Safety Commission in regard to this matter so this doesn't happen to other customers of these vehicles?

Nov 7, 2023Resolved
VisibilityπŸ”΅ Low
UNKNOWN OR OTHER,VISIBILITY/WIPER

The hood of my car flew open while driving.

Sep 30, 2023Resolved

Frequently Asked Questions

'What are common problems with the 2020 Nissan Murano?'

'The most reported problems relate to suspension and steering systems, particularly regarding insufficient strength in key components which can lead to handling instability. Owners have highlighted issues with both comfort and performance due to these concerns.'

'How does the recall history impact resale value for a used Nissan Murano?'

'Recalls can significantly affect resale values as they raise concerns among potential buyers about reliability and safety. Vehicles with unresolved recalls or negative service histories tend to have lower market demand, impacting their overall value.'

🧭What This Means for You

Both current owners and prospective buyers benefit from reviewing this safety analysis before making decisions.

If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.

πŸ”‘

If You Own This Vehicle

  • Safety Check: Cross-reference your VIN with official NISSAN records to ensure no 2 recalls remain open.
  • Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
  • Proactive tip: Enroll in NISSAN's owner notification program for real-time safety updates.
πŸ›’

If You're Buying Used

  • Request the VIN from the seller and verify the 'Clean' recall status via NHTSA.
  • This specific Murano year is noted for its strong reliability foundations.
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Data sourced from the National Highway Traffic Safety Administration (NHTSA). Last updated: February 23, 2026.