2021 NISSAN Kicks

Aloha, TSB NTB22-028 and NTB23‑018, March 2023 clearly a defect pattern in the infotainment system. Audio distorts and navigation screens freezes which could result in an accident. I contacted Nissan consumer affairs case # XXX. It was escalated to an area manager who recommended I reach out to NHTSA. Nissan is only willing to cover 50% of the cost to replace the infotainment system. Hopefully by sending this complaint form it will help having the whole cost covered. Mahalo, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle has a serious safety defect involving the braking system and related electronic controls. The vehicle is available for inspection at any time. The main failure is sudden, unintended braking without me pressing the pedal. On November 5, 2025, around 6:20 p.m., the vehicle brake-checked in traffic and almost caused a rear-end collision. This continues to put my safety and the safety of others at risk every time I drive, but I have no other transportation for work. Along with the sudden braking, the car has loud crunching and dragging noises when braking or beginning to move, difficulty shifting between Drive, Reverse, and Park, and intermittent warning lights. Warning lights have appeared several times, and on one occasion stayed on long enough for me to bring the vehicle in. These symptoms first began in July 2025 and have continued ever since. The problems have been repeatedly reproduced by me and reported to the dealer. Although the dealership has sometimes claimed they could not find a problem, they later acknowledged noises and even suggested “better brakes,” which they said I would have to pay for despite my warranty and extended warranty. I have recordings of the noises and a voicemail from a service advisor. The vehicle has been inspected by the dealership four times on July 15–16, August 6–9, August 19–22, and September 26, 2025, and also reviewed by Nissan North America Consumer Affairs. No police or insurance inspections have been done. Even after repeated attempts, the manufacturer and dealer have not resolved the safety issues. The sudden braking, shifting problems, noises, and warning lights make the vehicle unreliable and dangerous. I am afraid to drive it, and I am requesting an NHTSA investigation because these defects create a clear risk of a crash and have not been properly addressed by Nissan.

The contact owns a 2021 Nissan Kicks. The contact stated while driving approximately 45 MPH, there was a loud boom coming from the engine compartment with several unknown warning lights illuminated. The contact stated that the traffic light turned red, and the contact stopped the vehicle, and the vehicle failed to move when the light turned green. The contact stated that the driver behind started honking the horn however, the contact was unable to drive off and waved the other driver to go around. The contact stated that when the vehicle finally responded, the vehicle reversed instead and crashed into another vehicle. The Police was called, and a Police report was filed. The contact sustained a left side muscle strain from the neck down to the hip. The contact received medical attention at the Emergency Room. The contact called the Insurance provider, and the vehicle was towed to a Collision Center. The contact was informed that the failure was transmission related. The Insurance provider stated that the damages to the body of the vehicle would be repaired however, any failures to the transmission was not covered, and referred the contact to the manufacturer for assistance. The Insurance provider stated that there were transmission related recalls for similar vehicles; however, the contact had not received any notifications of a transmission recall. The manufacturer was notified of the failure. The failure mileage was unknown.

While driving the car seems to be stalling, slowing down while I’m driving. The car feels like it doesn’t want to go up to a fast speed on the highway. I feel uncomfortable and unsafe that the car will stop instantly on the highway and cause me to crash. So that is why I’m reporting this because it’s unsafe. Secondly the left driver side window goes up in down while I’m driving. This also makes me feel uncomfortable while driving.