2020 INFINITI QX60

Recalls, Specs & Safety Report

Expert Verdict
⚠️Elevated Concerns

The 2020 INFINITI QX60 has a notable reliability concern stemming from a recall related to the rear axle spindle's insufficient strength. Coupled with the complaints regarding suspension issues, this raises important safety considerations, particularly for families with children.

Key Factor:Suspension integrity risks

📋Why This Matters

Safety is paramount, especially when transporting children. The recall for the rear axle spindle highlights potential risks associated with poor suspension performance. If the rear axle fails under stress, it could lead to loss of vehicle control, which poses serious danger during everyday driving. For families relying on this vehicle for transportation, understanding these defects is critical for ensuring child passenger safety in back seats where proper securing and stability are essential.

Focus Area:Safety Profile
📊

Expert Analysis

The trend for the 2020 INFINITI QX60 reflects an elevated risk profile due to its suspension-related recall and multiple complaints. Compared to expectations for a luxury SUV in its class, these findings indicate a concerning deviation from safety norms that families should carefully weigh before making decisions about ownership.

Safety & Reliability Score

91/100

Score Breakdown

Recall Impact-8
Complaint Impact-1.05
Investigation Impact-0

Technical Specifications

Key specifications for the 2020 INFINITI QX60

Model Year2020
MakeINFINITI
ModelQX60
Fuel TypeGasoline
Body ClassPassenger Vehicle

Safety History Timeline

Nov19
ISSUEFirst Report
Jan20
NEWProduction
Jan20
RECALLRecall Issued

Consumer Complaint Analysis

⚠️

Most Reported Issue

3 complaints (14% of total)
➡️

Complaint Trend

Stable
No trend data

Safety Incidents

No critical incidents

Complaint Severity Distribution

Breakdown of 21 consumer complaints by severity level.

🟠High
6(29%)
🟡Medium
6(29%)
🟢Low
9(43%)

Mileage Failure Analysis

⚙️Engineering Insight

The peak failure range of 60k to 80k miles suggests that owners may experience significant issues as their vehicles age. This timeframe is crucial for preventive measures, especially as family usage often involves heavier loads and more demanding driving conditions that can exacerbate underlying suspension weaknesses.

📊 Mileage data extracted from 6 of 21 complaints (29% coverage)
0-20k
1 reports (17%)
20k-40k
0 reports (0%)
40k-60k
1 reports (17%)
60k-80k
3 reports (50%)
80k-100k
1 reports (17%)
100k+
0 reports (0%)
* Analysis based on mileage data extracted from consumer complaint descriptions. Actual failure rates may vary.

🛠️ DIY Diagnosis Center

Experiencing an issue? Select a symptom to find official manufacturer solutions (TSBs).

Primary Risk Areas

SUSPENSION

🎯Risk Areas & Recommended Actions

Based on recall data, these components require verification:

1

Suspension System

Issue: Rear axle spindle may be weak due to improper heat-treatment.

Schedule an immediate inspection of your suspension system by a qualified mechanic to assess potential risks.

🔍

Inquire about any completed recalls or repairs related to the suspension before purchasing this model.

Campaign:20V123
💡Visit NHTSA.gov or contact your INFINITI dealer to verify recall completion status.

Official Safety Recalls (1)

Campaign: 21V402000

SUSPENSION:REAR:AXLE:SPINDLE

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Manufacturer: Nissan North America, Inc.

NHTSA Investigations

0 investigations

No active investigations for this vehicle.

Consumer Complaints

21 total complaints

Consumer-reported issues submitted to NHTSA for 2020 QX60.

Common Reported SymptomsAI Analysis

Accident14%
Acceleration Issues14%
Warning14%
Burn14%
Explode14%
Check Engine Light10%
Jerk10%
Stall10%
Noise10%
Shatter10%
Engine/Powertrain🔶 Medium
POWER TRAIN

I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about 75,000 miles. Upon checking the internet I found that this transmission issue has been a problem for a number of years and Infiniti has not adequately addressed it. This is a safety issue and Infiniti should take ownership and fix problem.

Engine/Powertrain🔵 Low
POWER TRAIN

I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month prior when I brought suv in I was informed it was not the transmission but the right shaft seal and transfer case were leaking and low on fluid causing the power loss I was told that there was a tsb issued by Nissan in regards to this I believe this should be changed to a recall especially being a chronic issue with these vehicles there should be a safety recall cause of the power loss thank God I regained power I had my wife and kids in the vehicle and was a very nerve racking scenario I contacted corporate Infiniti but they were not helpful at all

Engine/Powertrain🔵 Low
POWER TRAIN,ELECTRICAL SYSTEM

Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.

Engine/Powertrain🔵 Low
SUSPENSION,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.

Engine/Powertrain🔶 Medium
ENGINE

My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.

Engine/Powertrain🔵 Low
POWER TRAIN

There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.

Visibility🔵 Low
VISIBILITY

The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.

Steering/Suspension🔵 Low
STEERING,SUSPENSION

The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Visibility⚠️ High
UNKNOWN OR OTHER,VISIBILITY/WIPER

I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.

Electrical🔵 Low
ELECTRICAL SYSTEM,STRUCTURE

The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.

Frequently Asked Questions

What should I know about the safety features of the 2020 INFINITI QX60?

The 2020 INFINITI QX60 comes equipped with several advanced safety features designed to protect all passengers, especially those in the back seat. However, it's important to note the recent recall concerning suspension integrity which could affect overall vehicle control. Ensuring that all safety systems are fully operational and up-to-date is crucial when considering this model.

How does the recall impact my decision on purchasing a used 2020 INFINITI QX60?

When contemplating a purchase of a used 2020 QX60, it's essential to verify whether any necessary repairs related to the recall have been completed. The potential risks associated with weakened suspension parts can jeopardize passenger safety, particularly children seated in the rear. Always request service records and ensure compliance with all manufacturer recalls.

🧭What This Means for You

Both current owners and prospective buyers benefit from reviewing this safety analysis before making decisions.

If you're unsure, we recommend starting with a VIN check or consulting a certified mechanic.

🔑

If You Own This Vehicle

  • Safety Check: Cross-reference your VIN with official INFINITI records to ensure no 1 recalls remain open.
  • Unaddressed recalls pose real-world risks. Prioritize scheduling any pending repairs to maintain vehicle integrity.
  • Proactive tip: Enroll in INFINITI's owner notification program for real-time safety updates.
🛒

If You're Buying Used

  • Request the VIN from the seller and verify the 'Clean' recall status via NHTSA.
  • This specific QX60 year is noted for its strong reliability foundations.

This page is designed to help you decide, not alarm you.

Compare with Similar Vehicles

Data sourced from the National Highway Traffic Safety Administration (NHTSA). Last updated: February 23, 2026.