2020 BMW X1

I got my BMW X1 in December of 2020 and currently has 21,000 miles. I've notice unusual wear and tear on the driver side seatbelt so I brought it into the dealer but all they said was that it needs to be replaced. I don't think this is a normal wear and tear because as I've said, I only drove this vehicle for 21,000 miles. The tear is expanding and I believe this can be a serious safety issue during an accident or sudden stops. I was concerned if this was an issue to similar vehicles or if it's just my vehicle.

On 7/1/22, my Vehicle Alert came on advising that the front brake pads need replacement and to schedule an appointment within 1,000 miles. I called the same day to schedule an appointment with my local dealer. However, the next available date was on 7/13/22. I specifically requested an earlier date, but that was the only available slot they had. I brought my vehicle in on 7/13/22 (alert now says schedule an appointment within 800 miles so i had driven 200 miles) and was given an estimate to replace the front brake pads. On the same day, i get a call from the dealer service advisor that the front rotors also needs replacement as they were damaged due to continued driving with worn down brake pads. They also advised the engine mount was cracked and leaking. My safety concern is that the alert should have came on sooner as I called to schedule an appointment the same day the alert came on but the only available time for almost two weeks later. There should have been a more urgent alert (i.e. replace within 50 miles) as I would have then made separate arrangements immediately. Alternatively, the alert should come on much earlier in the brake pads' wear detection. Instead, I was unknowingly driving my vehicle with dangerously damaged rotors due to the false sense of safety as the alert said schedule appointment within the next 1000 miles and I had only driven 200 miles. This put not only my safety at risk but others on the road as well should my brakes have failed. A crash would have been more dangerous in light of the cracked engine mount and leak. I understand brakes are wear and tear and customer pay but i feel that the alert system design and logic needs to be looked at as non-savvy drivers rely on them to make appointments accordingly.

On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty. First Name: [XXX] Last Name: [XXX] Email Address: [XXX] Phone Number: [XXX] Preferred Contact Method: Email Address: [XXX] City: [XXX] State: [XXX] ZIP Code: [XXX] Own a BMW: Yes Year: 2020 Series: X Model: X1 xDrive28i VIN: [XXX] Month Purchased: November Year Purchased: 2020 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We were very lucky that we stopped and found the coolant running out. Otherwise the engine might have seized at highway speed , causing an accident. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty.